Programme Manager, Manukau Health Park

North Island - Auckland South & East Auckland; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced Programme Manager to improve operational performance, productivity and KPI achievement across Manukau Health Park and Lambie Drive. You will lead change across clinical, operational, administrative and digital teams to optimise Planned Care booking and scheduling.

Key responsibilities include implementing digital tools, embedding policies, and tracking benefits while managing privacy, security, and safety risks.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least two years health-sector experience and knowledge of current requirements.
• Knowledge of MHP services and healthcare operations.
• Experience with iPM, RPA and referral management systems.
• Experience leading change, process improvement and performance reporting.
• Strong communication and stakeholder relationship skills.

Responsibilities

• Build team capability through service improvement and development opportunities.
• Identify and implement RPA and technology opportunities to streamline workflows and improve productivity.
• Collaborate with digital teams to design, test and implement tools for appointment confirmation and patient check-in.
• Embed digital solutions into operational workflows and support adoption.
• Track benefits and manage programme, privacy, security, clinical safety and operational risks.
• Develop and embed policies to optimise Planned Care and booking and scheduling.
• Standardise practices to improve capacity, timely access, and attendance.
• Use performance insights to identify priorities and improve KPIs.
• Partner with teams to improve processes and patient engagement across planned care pathways.

Skills

Change management

Performance reporting

Stakeholder communication

Education

Tertiary qualification or equivalent

Tools

iPM

RPA

Referral management systems

Job description

• Lead change. Drive improvement. Help shape the future of healthcare at Manukau Health Park.
• Full time Monday to Friday| Based at Manukau Health Park and Lambie Drive

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders

About the Role

We are seeking an experienced Programme Manager to improve operational performance, productivity and KPI achievement across Manukau Health Park (MHP) and Lambie Drive.

Working across clinical, operational, administrative and digital teams, you will optimise Planned Care booking and scheduling, embed effective policies and processes, and implement digital tools that improve appointment confirmation, patient check-in, navigation, attendance and service performance.

Key responsibilities include:

• Build team capability through service improvement, change and development opportunities.
• Identify and implement RPA and technology opportunities that streamline workflows and improve productivity.
• Work with digital teams to design, test and implement tools for appointment confirmation, patient check-in and navigation across MHP.
• Embed digital solutions into operational workflows and support effective adoption.
• Track benefits and manage programme, privacy, security, clinical safety and operational risks.
• Develop and embed policies and procedures that optimise Planned Care and MHP booking and scheduling.
• Standardise practices to improve capacity, timely access, patient attendance and performance.
• Use performance insights to identify priorities, address gaps and improve KPIs.
• Partner with teams to improve processes, patient engagement and attendance across planned care pathways.

About you

You will be an organised, collaborative improvement leader with strong health-sector knowledge.

You will bring:

• A relevant tertiary qualification or equivalent experience.
• At least two years health-sector experience and knowledge of current requirements and planned changes.
• Knowledge of MHP services, healthcare environments and operational processes.
• Experience with iPM, RPA and referral management systems.
• Experience leading change, process improvement and performance reporting.
• Strong communication and relationship skills across diverse teams and stakeholders.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 19th October 2026

Job details

Job Reference:

Job Reference: CMH202618073

Location:

North Island - Auckland - South & East Auckland

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Project Manager - Project Manager