Programme Manager, Manukau Health Park

New Zealand Government Joba; Auckland; On-site; NZD 120,000 - 150,000; Full time

Job summary

Health New Zealand (Te Whatu Ora) is seeking an experienced Programme Manager to improve operational performance and KPI achievement across Manukau Health Park and Lambie Drive. Based at Manukau Health Park, the role focuses on service improvement, change management and digital enablement.

You will lead cross-functional teams, embed RPA and other digital tools into workflows, and track benefits while managing risks to deliver improved patient access and care within planned care pathways.

Job description

Lead change. Drive improvement. Help shape the future of healthcare at Manukau Health Park.

Full time Monday to Friday | Based at Manukau Health Park and Lambie Drive | Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an experienced Programme Manager to improve operational performance, productivity and KPI achievement across Manukau Health Park (MHP) and Lambie Drive.

• Build team capability through service improvement, change and development opportunities.
• Identify and implement RPA and technology opportunities that streamline workflows and improve productivity.
• Work with digital teams to design, test and implement tools for appointment confirmation, patient check-in and navigation across MHP.
• Embed digital solutions into operational workflows and support effective adoption.
• Track benefits and manage programme, privacy, security, clinical safety and operational risks.
• Develop and embed policies and procedures that optimise Planned Care and MHP booking and scheduling.
• Standardise practices to improve capacity, timely access, patient attendance and performance.
• Use performance insights to identify priorities, address gaps and improve KPIs.
• Partner with teams to improve processes, patient engagement and attendance across planned care pathways.

About you

You will be an organised, collaborative improvement leader with strong health-sector knowledge.

• A relevant tertiary qualification or equivalent experience.
• At least two years health-sector experience and knowledge of current requirements and planned changes.
• Knowledge of MHP services, healthcare environments and operational processes.
• Experience with iPM, RPA and referral management systems.
• Experience leading change, process improvement and performance reporting.
• Strong communication and relationship skills across diverse teams and stakeholders.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.