Healthcare Programme Lead: Digital & Process Improvement

New Zealand Government; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Auckland is seeking an experienced Programme Manager to improve operational performance across Manukau Health Park and Lambie Drive.

You will lead cross-functional teams, embed policies, and implement automation and digital tools to boost appointment efficiency, check-in, navigation and service performance.

Ideal candidates bring health-sector knowledge, change leadership experience, and strong stakeholder communication.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least two years health-sector experience and knowledge of current requirements and planned changes.
• Experience with iPM, RPA and referral management systems.
• Experience leading change, process improvement and performance reporting.
• Strong communication and relationship skills across diverse teams and stakeholders.

Responsibilities

• Build capability through service improvement and development opportunities.
• Identify and implement RPA and technology opportunities to streamline workflows and productivity.
• Work with digital teams to design, test and implement tools for appointment confirmation, patient check-in and navigation across MHP.
• Embed digital solutions into operational workflows and support adoption.
• Track benefits and manage programme, privacy, security, clinical safety and operational risks.
• Develop and embed policies and procedures to optimise Planned Care and MHP booking/scheduling.
• Standardise practices to improve capacity, timely access, attendance and performance.
• Use performance insights to identify priorities and improve KPIs.
• Partner with teams to improve processes, patient engagement and attendance across planned care pathways.

Skills

Health-sector experience

Change leadership

Performance reporting

Stakeholder management

Education

Relevant tertiary qualification

Tools

iPM

RPA

Referral management systems

Job description

Health New Zealand | Te Whatu Ora in Auckland is seeking an experienced Programme Manager to improve operational performance across Manukau Health Park and Lambie Drive.

You will lead cross-functional teams, embed policies, and implement automation and digital tools to boost appointment efficiency, check-in, navigation and service performance.

Ideal candidates bring health-sector knowledge, change leadership experience, and strong stakeholder communication.