Programme Manager, Manukau Health Park

New Zealand Government; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Auckland is seeking an experienced Programme Manager to improve operational performance across Manukau Health Park and Lambie Drive.

You will lead cross-functional teams, embed policies, and implement automation and digital tools to boost appointment efficiency, check-in, navigation and service performance.

Ideal candidates bring health-sector knowledge, change leadership experience, and strong stakeholder communication.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least two years health-sector experience and knowledge of current requirements and planned changes.
• Experience with iPM, RPA and referral management systems.
• Experience leading change, process improvement and performance reporting.
• Strong communication and relationship skills across diverse teams and stakeholders.

Responsibilities

• Build capability through service improvement and development opportunities.
• Identify and implement RPA and technology opportunities to streamline workflows and productivity.
• Work with digital teams to design, test and implement tools for appointment confirmation, patient check-in and navigation across MHP.
• Embed digital solutions into operational workflows and support adoption.
• Track benefits and manage programme, privacy, security, clinical safety and operational risks.
• Develop and embed policies and procedures to optimise Planned Care and MHP booking/scheduling.
• Standardise practices to improve capacity, timely access, attendance and performance.
• Use performance insights to identify priorities and improve KPIs.
• Partner with teams to improve processes, patient engagement and attendance across planned care pathways.

Skills

Health-sector experience

Change leadership

Performance reporting

Stakeholder management

Education

Relevant tertiary qualification

Tools

iPM

RPA

Referral management systems

Job description

Lead change. Drive improvement. Help shape the future of healthcare at Manukau Health Park.

Full time Monday to Friday| Based at Manukau Health Park and Lambie DriveHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an experienced Programme Manager to improve operational performance, productivity and KPI achievement across Manukau Health Park (MHP) and Lambie Drive.

Working across clinical, operational, administrative and digital teams, you will optimise Planned Care booking and scheduling, embed effective policies and processes, and implement digital tools that improve appointment confirmation, patient check-in, navigation, attendance and service performance.

Key responsibilities include:

• Build team capability through service improvement, change and development opportunities.
• Identify and implement RPA and technology opportunities that streamline workflows and improve productivity.
• Work with digital teams to design, test and implement tools for appointment confirmation, patient check-in and navigation across MHP.
• Embed digital solutions into operational workflows and support effective adoption.
• Track benefits and manage programme, privacy, security, clinical safety and operational risks.
• Develop and embed policies and procedures that optimise Planned Care and MHP booking and scheduling.
• Standardise practices to improve capacity, timely access, patient attendance and performance.
• Use performance insights to identify priorities, address gaps and improve KPIs.
• Partner with teams to improve processes, patient engagement and attendance across planned care pathways.

About you

You will be an organised, collaborative improvement leader with strong health-sector knowledge. You will bring:

• A relevant tertiary qualification or equivalent experience.
• At least two years health-sector experience and knowledge of current requirements and planned changes.
• Knowledge of MHP services, healthcare environments and operational processes.
• Experience with iPM, RPA and referral management systems.
• Experience leading change, process improvement and performance reporting.
• Strong communication and relationship skills across diverse teams and stakeholders.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 02 November 2026