Head of Network Performance & Analytics

Tiaki Wai; Wellington; On-site; NZD 150,000 - 230,000; Full time

Job summary

Tiaki Wai invites applications for the Head of Network Operational Performance and Reporting based in our Petone office. This permanent, full-time role leads the performance capability for the Network Operations Group, shaping how performance is measured, understood and improved across service delivery.

You will drive evidence-based change, embed customer-centred service delivery, and develop new programmes to address emerging performance challenges and opportunities.

Qualifications

• Significant experience in operational performance, service delivery or portfolio leadership.
• Experience designing and embedding performance frameworks.
• Experience leading major improvement programmes or initiatives.
• Strong people leadership and stakeholder influencing skills.
• Ability to translate complex information into actionable insight.

Responsibilities

• Lead the Network Operations performance and reporting function and its team.
• Design and embed the Network and Service Delivery Performance Framework.
• Establish meaningful performance measures, targets and baselines.
• Lead performance and business improvement initiatives from case for change through to implementation and benefits realisation.
• Strengthen service delivery, contractor and supplier performance.
• Turn complex operational data into clear insights, advice and recommendations.
• Identify emerging risks and opportunities and support evidence-based decisions.
• Embed performance management, accountability and continuous improvement across Network Operations.

Skills

Operational leadership

Stakeholder influence

Analytical thinking

Change management

Communication

Education

Tertiary qualification in engineering, business, analytics, management or related discipline

Job description

Tiaki Wai invites applications for the Head of Network Operational Performance and Reporting based in our Petone office. This permanent, full-time role leads the performance capability for the Network Operations Group, shaping how performance is measured, understood and improved across service delivery.

You will drive evidence-based change, embed customer-centred service delivery, and develop new programmes to address emerging performance challenges and opportunities.