Head of Network Operational Performance and Reporting

New Zealand Government; Wellington; Sur place; NZD 150 000 - 190 000; Plein temps

Résumé du poste

Tiaki Wai is seeking a Head of Network Operational Performance and Reporting to lead the performance capability for the Network Operations Group. You will establish how we measure, understand and improve network and service delivery performance and embed customer-centred service delivery across the operation.

In this leadership role you will drive the Network Operations Performance Portfolio, combining performance management, reporting, analytics, and contract performance with business

Qualifications

• Significant experience in operational performance, service delivery, and business improvement.
• Experience designing and embedding performance frameworks.
• Experience leading major improvement programmes or initiatives.
• Strong analytical, problem-solving and commercial judgement.

Responsabilités

• Lead the Network Operations performance and reporting function and team.
• Design and embed the Network and Service Delivery Performance Framework.
• Establish meaningful performance measures, targets and baselines.
• Lead performance and business improvement initiatives from case for change through to benefits realisation.
• Embed performance management and continuous improvement across Network Operations.

Connaissances

Operational leadership

Performance framework design

Stakeholder influence

Data analytics

People leadership

Formation

Tertiary qualification in engineering/business/analytics/management

Description du poste

Shape how Network Operations measures and improves performanceTurn operational insight into action and measurable resultsLead improvement initiatives that strengthen service deliveryThis is a permanent, full-time position based in our Petone office. Appointment remuneration will be dependent on experience across the positional requirements.The opportunityThis is more than a reporting role.As Head of Network Operational Performance and Reporting, you will lead the performance capability for the Network Operations Group, establishing how we measure, understand and improve network and service delivery performance.Working as part of the Network Operations leadership team, you will lead the Network Operations Performance Portfolio, bringing together performance management, reporting and analytics, service delivery and contract performance, and business improvement.Your focus will be on turning insight into action and measurable improvement. You will identify where we can perform better, build the evidence for change, and lead initiatives that improve operational and service delivery performance. A key part of the role will be embedding customer-centred service delivery within Network Operations, alongside developing and leading new programmes and initiatives in response to emerging performance challenges and opportunities.Day to day you will:Lead the Network Operations performance and reporting function and its teamDesign and embed the Network and Service Delivery Performance FrameworkEstablish meaningful performance measures, targets and baselinesLead performance and business improvement initiatives from case for change through to implementation and benefits realisationStrengthen service delivery, contractor and supplier performance.Turn complex operational data into clear insights, advice and recommendationsIdentify emerging risks and opportunities and support evidence-based operational and investment decisionsEmbed performance management, accountability and continuous improvement across Network Operations.About youYou will be an experienced operational performance leader who understands that reporting is only valuable when it leads to better decisions, action and improved outcomes. Additionally, you will bring:Significant experience in operational performance, service delivery, business improvement, operational excellence or portfolio leadershipExperience designing and embedding performance frameworksExperience leading significant improvement programmes or initiativesStrong people leadership and stakeholder influencing skillsStrong analytical, problem-solving and commercial judgementThe ability to translate complex information into actionable insightA relevant tertiary qualification in engineering, business, analytics, management or a related discipline.Experience in water, infrastructure, utilities or another asset-intensive sector would be advantageous.About usTiaki Wai is a council-owned organisation responsible for managing the delivery of drinking water, wastewater, and stormwater services across Hutt Valley, Porirua, and Wellington.We manage public-owned extensive water infrastructure and oversee the delivery of safe and reliable services for our communities. We focus on long-term investment, asset management, maintenance, and delivering major infrastructure projects that support public health, environmental protection, and regional growth.Water is a precious taonga. At Tiaki Wai, we put care into every drop and are guided by our values of Integrity, Care, and Leadership. We work directly with water consumers and in partnership with councils and mana whenua to deliver better water outcomes for current and future generations.Applications close on Thursday, 12 November 2026.How to applyTo view a copy of the position description: click hereTo apply for the role, click on the 'apply' button or visit the Tiaki Wai Careers site, if you are a Tiaki Wai employee please apply using your work email.For further information, email: [e-mail] must be legally entitled to work long-term in New Zealand to be considered for this position.