Head of Network Operational Performance & Reporting

Tiaki Wai; Wellington; On-site; NZD 150,000 - 230,000; Full time

Job summary

Tiaki Wai invites applications for the Head of Network Operational Performance and Reporting based in our Petone office. This permanent, full-time role leads the performance capability for the Network Operations Group, shaping how performance is measured, understood and improved across service delivery.

You will drive evidence-based change, embed customer-centred service delivery, and develop new programmes to address emerging performance challenges and opportunities.

Qualifications

• Significant experience in operational performance, service delivery or portfolio leadership.
• Experience designing and embedding performance frameworks.
• Experience leading major improvement programmes or initiatives.
• Strong people leadership and stakeholder influencing skills.
• Ability to translate complex information into actionable insight.

Responsibilities

• Lead the Network Operations performance and reporting function and its team.
• Design and embed the Network and Service Delivery Performance Framework.
• Establish meaningful performance measures, targets and baselines.
• Lead performance and business improvement initiatives from case for change through to implementation and benefits realisation.
• Strengthen service delivery, contractor and supplier performance.
• Turn complex operational data into clear insights, advice and recommendations.
• Identify emerging risks and opportunities and support evidence-based decisions.
• Embed performance management, accountability and continuous improvement across Network Operations.

Skills

Operational leadership

Stakeholder influence

Analytical thinking

Change management

Communication

Education

Tertiary qualification in engineering, business, analytics, management or related discipline

Job description

• Shape how Network Operations measures and improves performance
• Turn operational insight into action and measurable results
• Lead improvement initiatives that strengthen service delivery

This is a permanent, full-time position based in our Petone office. Appointment remuneration will be dependent on experience across the positional requirements.

The opportunity

This is more than a reporting role.

As Head of Network Operational Performance and Reporting, you will lead the performance capability for the Network Operations Group, establishing how we measure, understand and improve network and service delivery performance. Working as part of the Network Operations leadership team, you will lead the Network Operations Performance Portfolio, bringing together performance management, reporting and analytics, service delivery and contract performance, and business improvement. Your focus will be on turning insight into action and measurable improvement. You will identify where we can perform better, build the evidence for change, and lead initiatives that improve operational and service delivery performance. A key part of the role will be embedding customer-centred service delivery within Network Operations, alongside developing and leading new programmes and initiatives in response to emerging performance challenges and opportunities.

Day To Day You Will

• Lead the Network Operations performance and reporting function and its team.
• Design and embed the Network and Service Delivery Performance Framework.
• Establish meaningful performance measures, targets and baselines.
• Lead performance and business improvement initiatives from case for change through to implementation and benefits realisation.
• Strengthen service delivery, contractor and supplier performance.
• Turn complex operational data into clear insights, advice and recommendations.
• Identify emerging risks and opportunities and support evidence-based operational and investment decisions.
• Embed performance management, accountability and continuous improvement across Network Operations.

About You

You will be an experienced operational performance leader who understands that reporting is only valuable when it leads to better decisions, action and improved outcomes. Additionally, you will bring:

• Significant experience in operational performance, service delivery, business improvement, operational excellence or portfolio leadership.
• Experience designing and embedding performance frameworks.
• Experience leading significant improvement programmes or initiatives.
• Strong people leadership and stakeholder influencing skills.
• Strong analytical, problem-solving and commercial judgement.
• The ability to translate complex information into actionable insight.
• A relevant tertiary qualification in engineering, business, analytics, management or a related discipline.

Experience in water, infrastructure, utilities or another asset-intensive sector would be advantageous.

About Us

Tiaki Wai is a council-owned organisation responsible for managing the delivery of drinking water, wastewater, and stormwater services across Hutt Valley, Porirua, and Wellington.

We manage public-owned extensive water infrastructure and oversee the delivery of safe and reliable services for our communities. We focus on long-term investment, asset management, maintenance, and delivering major infrastructure projects that support public health, environmental protection, and regional growth.

Water is a precious taonga. At Tiaki Wai, we put care into every drop and are guided by our values of Integrity, Care, and Leadership. We work directly with water consumers and in partnership with councils and mana whenua to deliver better water outcomes for current and future generations.

Applications close: 12th November 2026

For further information, email: [e-mail]

You must be legally entitled to work long-term in New Zealand to be considered for this position.