Head of Network Operations Performance & Reporting

New Zealand Government; Wellington; On-site; NZD 150,000 - 190,000; Full time

Job summary

Tiaki Wai is seeking a Head of Network Operational Performance and Reporting to lead the performance capability for the Network Operations Group. You will establish how we measure, understand and improve network and service delivery performance and embed customer-centred service delivery across the operation.

In this leadership role you will drive the Network Operations Performance Portfolio, combining performance management, reporting, analytics, and contract performance with business

Qualifications

• Significant experience in operational performance, service delivery, and business improvement.
• Experience designing and embedding performance frameworks.
• Experience leading major improvement programmes or initiatives.
• Strong analytical, problem-solving and commercial judgement.

Responsibilities

• Lead the Network Operations performance and reporting function and team.
• Design and embed the Network and Service Delivery Performance Framework.
• Establish meaningful performance measures, targets and baselines.
• Lead performance and business improvement initiatives from case for change through to benefits realisation.
• Embed performance management and continuous improvement across Network Operations.

Skills

Operational leadership

Performance framework design

Stakeholder influence

Data analytics

People leadership

Education

Tertiary qualification in engineering/business/analytics/management

Job description

Tiaki Wai is seeking a Head of Network Operational Performance and Reporting to lead the performance capability for the Network Operations Group. You will establish how we measure, understand and improve network and service delivery performance and embed customer-centred service delivery across the operation.

In this leadership role you will drive the Network Operations Performance Portfolio, combining performance management, reporting, analytics, and contract performance with business