Head of Network Operations

Marketplace; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Free onsite secure parking

Holiday home discounts

Discounted health insurance

Retail shopping discounts

Employee Assistance programme

Job summary

New Zealand Post in Auckland is seeking a Head of Network Operations to lead our National Network Operations team. You will oversee road and air transport networks, drive safety, compliance, and performance improvements, and act as back-up incident controller for Priority 1 events.

As a senior leader, you will coach and mentor managers, manage the national budget, and partner with contractors to deliver a high-performing network.

Qualifications

• Senior leadership experience in fast-paced, operational environments.
• Ability to stay composed and make sound decisions during disruptions.
• Strong people leadership and coaching capabilities.

Responsibilities

• Lead operational performance of road and air transport networks with focus on safety and compliance.
• Drive cost and performance improvements with Scheduling and Design teams.
• Lead day-to-day network operations and act as back-up incident controller for Priority 1 events.
• Provide coaching and mentoring to teams to deliver high performance.
• Hold accountability for the National Road and Air Network Transport budget.

Skills

Leadership

Budgeting

Incident management

Stakeholder management

Regulatory compliance

Job description

# Head of Network Operations at New Zealand Post, Auckland## Mō tēnei tūranga mahi | About this role**Head of Network Operations*** East Tamaki, Auckland based* Lead our National Network Operations teamTake the lead in driving our network's operational backbone, working across the business to improve on time performance and increase efficiency.This is a senior leadership role with real influence, and the opportunity to make a significant impact across our Enterprise ensuring our national network operates safely, smoothly, and reliably.**Kōrero mō te tūranga - About the role**Taking charge of our end-to-end network, you'll lead our National Network Operations team to keep everything running at optimal performance. This includes the Day of Operations team, Regional Road Operations Manager, the National Transport Scheduler, Transport Contractor Compliance and Training and the Air Network teams.You'll be right at the heart of the action, working closely with stakeholders across the business and collaborating with the wider Network Management team to lift performance and drive continuous improvement.In this role, you will:* Lead the operational performance of our road and air transport networks, with a strong focus on safety, compliance, and regulatory assurance* Drive improvement in performance and cost by working with the Scheduling and Design teams to identify, shape and implement opportunities.* Lead the leader of the day-to-day network operations, be part of the incident management team, and act as back-up incident controller for all Priority 1 events.* Provide strong people leadership by coaching, guiding, and mentoring teams to deliver consistently high performance* Hold accountability for the National Road and Air Network Transport budget* Lead and support Regional Road Operations Managers, building strong partnerships with contractors to deliver a high-performing road network* Balance multiple priorities in a fast-paced environment, bringing calm, clarity, and direction when it matters mostThis is a fast-paced, high-impact role suited to someone who thrives on complexity and knows how to get the best out of their people.**Mōu - About you**You're a strong, credible leader who's comfortable taking charge of complex operations and making tough calls, even when they're not the most popular ones. You understand how individual decisions impact the wider network, and you have the confidence to direct, align, and steady the system when it matters most.You bring people with you by being clear, decisive, and fair. You know how to coach and develop leaders, help teams understand their role in the bigger picture, and create order in environments that are fast-moving, ambiguous, and anything but predictable. Calm under pressure and naturally curious, you're someone who sees issues coming and acts before they become problems.You'll combine that with:* Proven leadership experience in fast-paced, operational environments where things move irregularly and under pressure* The ability to stay composed and make sound decisions during disruptions or major incidents* The energy, resilience, and adaptability needed to thrive in a uniquely challenging environmentYou'll be someone who enjoys bringing structure, clarity, and performance to systems that never stand still.**He Aha Te Pai - What you'll love about us!**Our **permanent employees** enjoy a variety of benefits including:* Free onsite secure parking at our Auckland sites* Special rates on fantastic holiday home accommodation around New Zealand* Access to discounted health insurance plans for you and your family* Retail shopping discounts with our partners* An Employee Assistance programme to support you when you need it**Hiahia? - Interested? Come and join the whānau!**Apply today, or download our JD on the NZ Post Careers page. For additional information, contact Cath Scott (Talent Business Parter) on 022 323 0684.**Applications for this opportunity close on 6 November 2026.***All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check, reference checks and drug test.*## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | New Zealand Post || Location: | Auckland || Position type: | Permanent || Category: | || Date listed: | 22-Oct-2026 || Salary range: | N/A || Closing date: | 06-Nov-2026 || Reference: | 1953603 || Attachment: | Head of Network Operations JD 2.pdf (PDF, 270KB)Job Specification || File links: | || Website: | http://jobs.nzpost.co.nz/ |Note: You may be redirected to the employer's careers website.