Head of Hospitality Operations

Star Group; Auckland; Presencial; NZD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Star Group is seeking a commercially sharp, people-focused head of hospitality operations to own the hospitality P&L across its multi-site venue portfolio. You will lead our Operations Managers and Multi-Site Business Leaders, turning strategy into venue-level execution that drives revenue, productivity, costs, guest experience, safety and compliance.

You’ll establish operating rhythms, coach leaders through change, and build capability to ensure accountable performance across the portfolio.

Formación

• Experience leading multi-site, customer-facing operations.
• Proven ownership of a substantial P&L.
• Track record of improving performance.
• Strong people leadership and change resilience.
• Hospitality experience preferred.

Responsabilidades

• Own hospitality P&L and lead Operations Managers and Multi-Site Leaders.
• Drive revenue, labour productivity, cost control, guest experience, safety and compliance.
• Establish disciplined operating rhythms across sites.
• Coach, challenge and develop leaders to own their results.

Conocimientos

Senior leadership

P&L ownership

Commercial performance

People leadership

Change leadership

Descripción del empleo

Lead performance. Build capable leaders. Help shape the future of Star Hospitality.

We’re looking for a commercially sharp, people-focused operational leader to take responsibility for performance across Star Hospitality’s multi-site venue portfolio.

As Head of Hospitality Operations, you’ll own the hospitality P&L and lead our Operations Managers and Multi-Site Business Leaders. You’ll turn strategy into focused venue-level execution, driving stronger results across revenue, labour productivity, cost control, guest experience, safety and compliance.

This is a role with genuine scale and complexity. You’ll bring clarity to competing priorities, establish disciplined operating rhythms and build leaders who take ownership of their results. You’ll know when to coach, when to challenge and when decisive action is needed.

We’re looking for someone who brings:

• Significant senior leadership experience in a multi-site, customer-facing business
• Proven ownership of a substantial P&L
• A track record of improving commercial and operational performance
• Strong, practical people leadership
• The judgement and resilience to lead through change

Direct hospitality experience is strongly preferred, although exceptional leaders from similarly complex, labour-intensive service businesses will also be considered.

At Star Hospitality, we believe in the power of connection and that hard mahi makes us better. If you enjoy developing good people, creating great guest experiences and making complex operations work better, we’d like to hear from you.