Business Leader

Star Group; Mount Maunganui; On-site; NZD 120,000 - 180,000; Full time

Job summary

Latitude 37, part of Star Group, is recruiting a Business Leader to take ownership of the Mount Maunganui venue, guiding the team to deliver memorable guest experiences while driving strong operational and commercial performance.

You will report to the Operations Manager, overseeing people, service and numbers to keep the venue performing at its best. This hands-on leadership role anchors frontline activity with strategic oversight.

Qualifications

• Proven leadership of hospitality teams.
• Strong focus on guest experience and service quality.
• Experience delivering commercial results in busy venues.

Responsibilities

• Lead, coach and develop a high-performing venue team
• Set the standard for exceptional guest experiences
• Own financial performance, including sales growth, labour and cost control
• Oversee day-to-day venue operations and maintain high standards
• Build a strong team culture where people feel supported and motivated
• Work closely with operational leaders to deliver group initiatives

Skills

Leadership

People management

Hospitality

Commercial acumen

Job description

Are you a hospitality leader who knows how to build a great team, deliver standout guest experiences and drive strong commercial results? Do you thrive in a busy venue, enjoy leading from the front and know how to balance great hospitality with a well-run business? If so, Latitude 37 could be your next move.

Right in the vibrant heart of the Mount, Latitude 37 is the perfect mix of relaxed and refined. From crafted cuisine to cold brews and a buzzing social atmosphere, it’s a venue that’s all about great food, drinks, people and experiences.

Now, we’re looking for an experienced Business Leader to take the reins. As part of Star Group, you’ll have the opportunity to lead an established venue, develop a great team and drive its continued success.

About the Role

As Latitude 37’s Business Leader, you’ll take ownership of the overall venue operation, leading your team to deliver great experiences while driving strong operational and commercial performance. Reporting to your Operations Manager, you’ll be across the people, service and numbers that keep the venue performing at its best.

• Lead, coach and develop a high-performing venue team
• Set the standard for exceptional guest experiences
• Own financial performance, including sales growth, labour and wage management, cost control and profitability
• Oversee day-to-day venue operations and maintain high standards across the business
• Build a strong team culture where people feel supported, challenged and motivated
• Work closely with operational leaders and support teams to deliver wider business initiatives

About You

We’re looking for someone who’s:

• A natural leader: Organised, confident and able to bring out the best in their team
• A people-first operator: Approachable, supportive and invested in developing others
• Commercially switched on: Comfortable owning the numbers, identifying opportunities and driving results
• A hospitality person at heart: Passionate about great service, quality and creating a venue people want to come back to
• Hands-on: Happy leading from the floor and getting stuck in when the venue is pumping

Why Join Us?

At Star Group, you’ll be part of a supportive, collaborative team with opportunities to continue developing your career across the group. You’ll have the chance to put your stamp on an established Mount favourite, lead a great team and play a key role in Latitude 37’s continued success.