HBK Consultant - Havelock North

PlaceMakers Christchurch; Havelock North; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Development opportunities

Education fund

Health & wellbeing program

Inclusive team

Job summary

PlaceMakers in Hawke's Bay seeks a dedicated design and sales specialist for our HBK design showroom. You will maximise Heating, Bathroom, and Kitchen sales by delivering excellent service to Trade and Retail customers, helping them select products and providing product knowledge.

You will interact daily with customers, discuss design concepts, and contribute to in-store experiences while supporting stock, orders, and quick turnaround for dispatch.

Qualifications

• Experience designing kitchens, bathrooms, laundry, flooring and wardrobes.
• Strong customer service and sales experience with clear communication.
• Able to manage time and meet deadlines in a busy showroom environment.

Responsibilities

• Take clear brief from clients and discuss kitchen/bathroom requirements.
• Discuss materials, themes, colours and layouts, and produce sketches for clients.
• Consulting with clients via phone and email.
• Build relationships with Trade and Retail customers offering product support.
• Support direct sales, pull orders, and maintain showroom aisles for Kitchens & Bathrooms.
• Merchandise showroom and assist stock tasks in HBK design showroom.

Skills

Customer service

Sales experience

Communication

Time management

Education

Kitchen/Bathroom design experience

Tools

MS Suite

Winflex

SketchUp Pro

Job description

Job Details

• Job Type: Permanent
• Category: Customer Service
• Business: PlaceMakers
• Location: Hawke's Bay
• Job Reference: 44646
• Posted Date: 07-Oct-2026
• Closing Date: 06-Nov-2026

About the role

You will be responsible for maximising the Heating, Bathroom, and Kitchen sales by providing excellent service to our Trade and Retail customers. This includes helping customers find and select product, providing product knowledge advice and completing all stock related tasks.

In addition to working in our HBK design showroom, you will interact daily with our customers who are the heart and soul of our business.

This includes helping customers find and select product, providing product knowledge advice

Daily responsibilities

• Take clear brief from clients and discuss all aspects of creating, remodelling, or updating the kitchen and/ or bathroom area of their home.
• You will discuss building materials, themes, colours, patterns, and room layout with a client and produce sketches and drawings based on their requirements.
• Consulting with clients via phone and email
• Seeking out value-add solutions for internal and external customers.
• You will build effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.
• You will be a people person thriving most when supporting our customers, so they get a winning in-store experience.
• You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles for Kitchens & Bathrooms within the showroom.

This is a permanent full-time role, offering 42.5 hours a week, Monday-Friday + Rostered Saturdays based in Havelock North

About you

• Proven experience in designing Kitchens, bathroom, laundry, flooring, and wardrobes.
• Customer Service/ Sales experience, confident and be a clear and accurate communicator who can deal with challenging demands and time frames.
• You must be polite, professional and will be accommodating when assisting our customers.
• We are looking for someone with a high standard of personal presentation and excellent verbal and written communication skills.
• You will need to have excellent time management skills to meet tight deadlines and company targets.
• Intermediate to advanced experience with MS Suites, including Excel, other computer programs are desirable – experience in Winflex or Sketchup Pro would be desirable

Our Benefits

• Competitive hourly rate & Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program
• Be part of a diverse and inclusive team

Pre-employment checks including references, medical, drug test and a criminal background check is required, as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business!

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.