HBK Consultant - Napier

Fletcher Building Limited; Hawke's Bay; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Staff purchase

Development opportunities

Education fund

Employee assistance program

Diversity & inclusion

Job summary

Fletcher Building Limited in Napier, Hawke's Bay, is seeking a proactive HBK Showroom Sales Assistant to maximise heating, bathroom and kitchen sales. You will help customers select products, provide product knowledge, and handle stock tasks.

You will be the first contact at our Trade Counter and Showroom, engaging daily with customers and delivering a welcoming in-store experience while supporting orders and merchandising.

Qualifications

• Experience designing kitchens, bathrooms, laundry, floors or wardrobes.
• Customer service/sales experience and clear communications.
• Polite, professional and able to meet deadlines and targets.
• Strong presentation and written/spoken communication skills.
• Good time management and multitasking abilities.
• MS Office proficiency; Winflex experience desirable.

Responsibilities

• Take brief from clients and discuss kitchen/bathroom remodelling details.
• Discuss products, themes, colours, patterns and room layouts; produce sketches/drawings.
• Consult with clients via phone and email.
• Provide product support, technical information, and interior design solutions.
• Build relationships with Trade and Retail customers and ensure a great in-store experience.
• Assist with direct sales, orders preparation for dispatch, and showroom merchandising.

Skills

Kitchen design

Bathroom design

Customer service

Sales

Time management

Excel

Interpersonal communication

Interior design

Tools

Winflex

MS Office

Job description

You will be responsible for maximising the Heating, Bathroom, and Kitchen sales by providing excellent service to our Trade and Retail customers. This includes helping customers find and select product, providing product knowledge advice and completing all stock related tasks.

In addition to working in our HBK design showroom, you will be the first point of contact at our Trade Counter and Showroom, you will interact daily with our customers who are the heart and soul of our business.

This includes helping customers find and select product, providing product knowledge advice and completing all stock related tasks.

Daily you will be responsible for

• Take clear brief from clients and discuss all aspects of creating, remodelling, or updating the kitchen and/ or bathroom area of their home.
• You will discuss building materials, themes, colours, patterns, and room layout with a client and produce sketches and drawings based on their requirements.
• Consulting with clients via phone and email
• Seeking out value-add solutions for internal and external customers.
• You will build effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.
• You will be a people person thriving most when supporting our customers, so they get a winning in-store experience.
• You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.

This is a permanent full-time role, offering 40 hours a week, Monday-Friday + Rostered Saturdays based in Napier

About you:

• Proven experience in designing Kitchens, bathroom, laundry, flooring, and wardrobes.
• Customer Service/ Sales experience, confident and be a clear and accurate communicator who can deal with challenging demands and time frames.
• You must be polite, professional and will be accommodating when assisting our customers.
• We are looking for someone with a high standard of personal presentation and excellent verbal and written communication skills.
• You will need to have excellent time management skills to meet tight deadlines and company targets.
• Intermediate to advanced experience with MS Suites, including Excel, other computer programs are desirable – experience in Winflex would be desirable
• Competitive hourly rate & Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program
• Be part of a diverse and inclusive team

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.