Hardware Team Member

Mitre 10; Auckland; On-site; NZD 30,000 - 39,000; Full time

Job summary

Mitre 10 MEGA Mt Wellington in Auckland is seeking a friendly Hardware Team Member to assist customers with DIY and home improvement projects. You will be the visible face in-store, offering product recommendations and practical solutions while keeping the department stocked and organised.

This hands-on retail role focuses on outstanding service, teamwork, and maintaining high standards. You will use in-store systems, help with displays, pricing, and stock replenishment, and support other

Qualifications

• Customer service mindset
• Strong communication skills
• Teamwork and reliability
• Attention to detail
• Willingness to learn hardware products

Responsibilities

• Provide friendly, knowledgeable and proactive customer service.
• Assist customers to find right products and solutions for their projects.
• Build confidence with customers through product knowledge and helpful advice.
• Maintain attractive merchandising displays, pricing, ticketing and promotions.
• Replenish stock and ensure shelves are stocked, tidy and safe.
• Use in-store systems to check product availability and locations.
• Support stock control activities including price changes and markdowns.
• Maintain a clean, safe and well-organised department.
• Collaborate with team to achieve department goals and customer satisfaction.

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Mitre 10 MEGA Mt Wellington

Do you enjoy helping customers find the right solution for their DIY or home improvement projects? Are you passionate about delivering outstanding customer service and working as part of a supportive team?

We're currently looking for an enthusiastic and customer-focused Hardware Team Member to join our team at Mitre10 MEGA Mt Wellington.

As a Hardware Team Member, you'll be the friendly face customers turn to for advice, product recommendations, and practical solutions. You'll help create a positive shopping experience while ensuring the department is well-stocked, organised and easy to shop. This is a hands‑on retail role where no two days are the same. You'll work closely with your team to deliver exceptional service and maintain high standards throughout the Hardware Department.

Key responsibilities:

• Provide friendly, knowledgeable, and proactive customer service.
• Assist customers to find the right products and solutions for their projects.
• Build confidence with customers through product knowledge and helpful advice.
• Maintain attractive merchandising displays, pricing, ticketing, and promotional activity.
• Replenish stock and ensure shelves are fully stocked, tidy, and safe.
• Use in-store systems and handheld devices to check product availability, locations, and alternatives.
• Support stock control activities, including price changes and markdowns.
• Contribute to a clean, safe, and well-organised department.
• Work collaboratively with team members to achieve departmental goals and deliver a great customer experience.

What you will bring:

• A genuine passion for customer service and helping people succeed with their projects.
• Strong communication and interpersonal skills.
• A positive, reliable, and team-oriented attitude.
• Excellent attention to detail and pride in maintaining high standards.
• The ability to work confidently in a fast-paced retail environment.
• A willingness to learn and build your knowledge of hardware products and solutions.
• Physical capability to safely lift, move, and replenish stock.
• Flexibility to support other departments when required.

Availability

• To be considered for this position, you must be available to work both Saturday and Sunday as part of your regular roster.

If you're passionate about customer service, enjoy a hands‑on role and want to be part of a team that helps customers bring their projects to life, we'd love to hear from you.