Hardware Team Member: DIY Help & Friendly Service

Mitre 10; Auckland; On-site; NZD 30,000 - 39,000; Full time

Job summary

Mitre 10 MEGA Mt Wellington in Auckland is seeking a friendly Hardware Team Member to assist customers with DIY and home improvement projects. You will be the visible face in-store, offering product recommendations and practical solutions while keeping the department stocked and organised.

This hands-on retail role focuses on outstanding service, teamwork, and maintaining high standards. You will use in-store systems, help with displays, pricing, and stock replenishment, and support other

Qualifications

• Customer service mindset
• Strong communication skills
• Teamwork and reliability
• Attention to detail
• Willingness to learn hardware products

Responsibilities

• Provide friendly, knowledgeable and proactive customer service.
• Assist customers to find right products and solutions for their projects.
• Build confidence with customers through product knowledge and helpful advice.
• Maintain attractive merchandising displays, pricing, ticketing and promotions.
• Replenish stock and ensure shelves are stocked, tidy and safe.
• Use in-store systems to check product availability and locations.
• Support stock control activities including price changes and markdowns.
• Maintain a clean, safe and well-organised department.
• Collaborate with team to achieve department goals and customer satisfaction.

Job description

Mitre 10 MEGA Mt Wellington in Auckland is seeking a friendly Hardware Team Member to assist customers with DIY and home improvement projects. You will be the visible face in-store, offering product recommendations and practical solutions while keeping the department stocked and organised.

This hands-on retail role focuses on outstanding service, teamwork, and maintaining high standards. You will use in-store systems, help with displays, pricing, and stock replenishment, and support other