Hands-on IT Systems Engineer - Infrastructure & Ops (Onsite)

Qube; Tauranga; On-site; NZD 80,000 - 110,000; Full time

Job summary

Qube Ports NZ is seeking an experienced IT Systems Engineer - Technician to join our Platform Services team in Tauranga. This hands-on role focuses on IT Operations, platform reliability, and infrastructure support across our nationwide port network.

You’ll work directly with technology in operational environments, not purely desk-based support, ensuring systems run smoothly and securely. There is an emphasis on ownership, problem solving, and collaboration with vendors and internal teams, with

Qualifications

• Tertiary IT qualification or related field.
• Minimum 3 years in IT Operations or infrastructure support.
• Strong Windows Server and enterprise systems knowledge.
• Experience with ITSM tools (ServiceNow, JIRA).
• OT (Operational Technology) exposure is advantageous.

Responsibilities

• Support and maintain server, compute, and infra platforms
• Deliver reliable IT Operations services across the business
• Provide escalation support to Service Desk and Network teams
• Resolve incidents, service requests, problems, and change activities
• Support OT environments across ports and sites
• Assist with technical projects and transitions into support
• Maintain system documentation, runbooks, asset registers, diagrams
• Collaborate with third-party vendors
• Contribute to continuous improvement initiatives in IT Operations
• Participate in rostered after-hours support
• Occasional travel to other Qube sites in NZ

Skills

Windows Server

IT Operations

Infrastructure Support

Troubleshooting

Documentation

Stakeholder Communication

Ownership

Team Collaboration

Education

Tertiary IT qualification

Tools

ServiceNow

JIRA

Cloud platforms

Job description

Qube Ports NZ is seeking an experienced IT Systems Engineer - Technician to join our Platform Services team in Tauranga. This hands-on role focuses on IT Operations, platform reliability, and infrastructure support across our nationwide port network.

You’ll work directly with technology in operational environments, not purely desk-based support, ensuring systems run smoothly and securely. There is an emphasis on ownership, problem solving, and collaboration with vendors and internal teams, with