Guest Services Agent

AccorHotel; Auckland; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Learn & Typsy

Heartist Benefits

Dry Cleaning of Uniform

Parental Leave

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland, part of Accor, invites applications for a Guest Services Agent role. You will deliver warm, professional service, manage check-ins and check-outs, and handle guest requests to ensure a memorable stay. The role requires attention to detail, strong English, and a friendly attitude.

Join Accor and enjoy recognised benefits, staff learning programs, and inclusive workplace culture, with opportunities to develop in a hospitality-focused environment.

Qualifications

• Proven reception exposure and experience is an advantage.
• Excellent spoken English is required.
• The right to work in New Zealand.
• Opera Cloud knowledge is an advantage, but not necessary.

Responsibilities

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service.
• Work collaboratively across departments to ensure an exceptional guest experience.

Skills

Reception experience

Customer service orientation

Attention to detail

English proficiency

Opera Cloud basics

Tools

Opera Cloud

Job description

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

As a Guest Services Agent, your primary responsibilities will include:

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Whilst talent and attitude are our primary requirements, you also have:

• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7-days including weekends and public holidays
• Excellent spoken English

Why join Mövenpick Hotel with Accor?
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible AccorHeartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Dry Cleaning of Uniform
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS