Duty Manager

Ibis; Wellington; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Learn your Way – Accor Academy

Daily staff meals on duty

Parental Leave Scheme

Staff celebrations and tenure rewards

Refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Job summary

Ibis Wellington is seeking an experienced Front Office Supervisor to oversee guest services and hotel operations during shifts. You will coordinate between guests, front desk, and hotel operations to deliver exceptional service.

Key requirements include supervisory Front Office experience, a current Managers Certificate, and a full NZ driver’s licence. Expect a rotating roster including weekends and holidays with opportunities to lead a dedicated team.

Qualifications

• Previous Front Office experience at a supervisory level.
• Current Managers Certificate is essential to be considered for this role.
• Full NZ Drivers Licence.
• Immaculate personal presentation and high level of communication—written and verbal.
• Leadership capability.

Responsibilities

• Act as the main point of contact in the hotel during your shift and ensuring the hotel runs smoothly.
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations.
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers.
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link.
• Ensure the safety and security of Hotel Guests and employees at the Hotel.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Skills

Front Office experience

Leadership

Communication skills

Customer service

Roster flexibility

Education

Current Managers Certificate

Tools

Opera Cloud

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Job Description

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly


• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations


• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers


• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link


• Ensure the safety and security of Hotel Guests and employees at the Hotel


• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality


• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.


• Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level


• Current Managers Certificate is essential to be considered for this role


• Full NZ Drivers Licence


• Immaculate personal presentation and high level of communication - both written and verbal.


• Leadership capability


• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.

Additional Information

At Ibis Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!


• Daily staff meals are on us while you're on duty.


• Accor's Parental Leave Scheme: Supporting you in all stages of life.


• Join in on staff celebrations and get recognised for your tenure.


• Accor's refer-a-friend bonus


• Uniform provided & laundered


• Access to our Employee Assistance Program

Join us at Movenpick Wellington, where your career journey is as exciting as the destination!

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS