Guest Service Agent - Twizel

Distinctionhotelspalmerstonnorth; Twizel; On-site; NZD 34,440 - 38,572; Full time

Benefits offered by this job

Staff discounts on accommodation

Supportive team environment

Career development opportunities

Modern staff accommodation provided onsite at a subsidised rate

Job summary

Distinctionhotelspalmerstonnorth in Twizel is looking for a Guest Service Agent (GSA) for the summer season from October 1, 2026, to May 31, 2027. The role requires providing exceptional service, managing check-ins and customer queries, and requires flexibility to work various shifts. Ideal candidates will have experience in customer service and be proficient with property management systems. The position offers $25 - $28 per hour based on experience, along with staff discounts and onsite accommodation.

Qualifications

• Previous experience in reception, portering, or customer service is an advantage.
• Well-presented and proactive in approach.
• Ability to deal with customer enquiries and complaints.

Responsibilities

• Provide exceptional customer service to guests.
• Assisting in the F&B department.
• Check in and out guests efficiently.
• Prepare for group arrivals and manage reservations.

Skills

Strong communication skills

Passion for guest service

Flexibility to work on a rostered basis

Reliability

Tools

Guest Centrix or similar property management system

Job description

Distinction Mackenzie Country Hotel is seeking a professional and enthusiastic Guest Service Agent (GSA) to join our team. This role is for our summer season from 1 October 2026 to 31 May 2027.

Position Overview

As a Guest Service Agent, you will be the welcoming face of our hotel. Your role will involve providing exceptional customer service, efficiently assisting in the F&B department, and assisting guests with luggage & enquiries to ensure their stay is seamless and memorable. This is a physical role that involves bending, lifting, and being on your feet throughout the day.

This position will be a minimum of 30 plus hours per week and will pay between $25 - $28 per hour based on experience.

Job Description & Key Requirements

• Previous experience in a reception, portering, or customer service role would be an advantage.
• Strong communication skills.
• A genuine passion for delivering outstanding guest service.
• Flexibility to work on a rostered basis, including evenings, weekends, and public holidays.
• Well‑presented, reliable, and proactive in your approach to the job.
• Previous experience with Guest Centrix or a similar property management system is required.
• Checking in and out of guests and presenting their bills for payment.
• Reservations – receiving booking requests and entering them into the PMS with accuracy.
• Preparing for group arrivals, entering rooming lists and preparing accounts for pre‑payment.
• Ability to assist other departments when required.
• Deal professionally with customer enquiries and complaints.

Why Join Us?

• Be part of a respected New Zealand‑owned hotel brand in the beautiful Mackenzie Region.
• Staff discounts on accommodation at Distinction Hotels throughout New Zealand.
• Supportive and professional team environment.
• Career development opportunities in the hospitality industry.
• Modern staff accommodation provided onsite at a subsidised rate.

Apply

If you are passionate about hospitality and have the skills to create a warm and memorable guest experience, we would love to hear from you. Please submit your CV and cover letter outlining your suitability for the role to [e-mail].