Guest Service Agent F&B & Housekeeping - Twizel

Distinctionhotelspalmerstonnorth; Twizel; On-site; NZD 34,440 - 38,572; Full time

Benefits offered by this job

Staff discounts on accommodation

Career development opportunities

Modern staff accommodation at a subsidized rate

Job summary

Distinction Mackenzie Country Hotel in Twizel, New Zealand is seeking a Guest Service Agent for a fixed term position from October 2026 to May 2027. The role involves providing exceptional service in Food and Beverage and Housekeeping, with training offered. This physical position requires availability for various shifts, with 10 roles available for summer. Enjoy staff discounts, supportive work environment, and career development opportunities. Apply with CV to [e-mail].

Qualifications

• Previous experience in Food and Beverage or housekeeping service is an advantage.
• Genuine passion for delivering outstanding guest service.
• Well-presented, reliable, and proactive in approach.

Responsibilities

• Provide exceptional customer service in Food and Beverage and Housekeeping departments.
• Assist in food service and prepare guest rooms to standard.
• Work during breakfast or dinner service and perform housekeeping tasks.

Skills

Strong communication skills

Flexibility to work on a rostered basis

Proactive approach

Tools

POS System

Job description

Location

Distinction Mackenzie Country Hotel is seeking a professional and enthusiastic Guest Service Agent (GSA) to join our team. This role is a fixed term position from 1st of October 2026 to 31st of May 2027.

Position Overview

As a Guest Service Agent in our Food and Beverage and Housekeeping Departments your role will involve providing exceptional customer service, efficiently assisting in F&B department & ensuring that our guest rooms are prepared to standard prior to the guests arrival. This is a physical role that involves bending, lifting, and being on your feet throughout the day.

This position will be 30 hours plus each week at a pay rate of between $25-28 based on experience.

We have 10 positions available for the summer season.

Job Description & Key Requirements

• Previous experience in a Food or Beverage or housekeeping service would be an advantage but not essential as training will be provided
• Strong communication skills
• A genuine passion for delivering outstanding guest service
• Flexibility to work on a rostered basis, including evenings, weekends, and public holidays
• Well-presented, reliable, and proactive in your approach to the job
• This position will require you to work in both Food and Beverage during our busy breakfast or dinner service and also servicing our guest hotel rooms
• Food and Beverage service will include the use of the POS System, taking orders, clearing tables and servicing the buffet during service.
• Housekeeping service includes removing linen from rooms, cleaning bathrooms and guest rooms, making up the room and doing public area cleaning

Why Join Us

• Be part of a respected New Zealand-owned hotel brand in the beautiful Mackenzie Region
• Staff discounts on accommodation at Distinction Hotels throughout New Zealand
• Supportive and professional team environment
• Career development opportunities in the hospitality industry
• Modern staff accommodation provided onsite at a subsidized rate
• Training will be provided on our hotel standard operating procedures

Apply

If you are passionate about hospitality and have the skills to create a warm and memorable guest experience, we would love to hear from you. Please submit your CV and cover letter outlining your suitability for the role to [e-mail]