Guest Service Agent - QT Wellington

EVT Limited; Wellington; Ibrido; NZD 30.000 - 39.000; Part-time

Vantaggi offerti da questo lavoro

50% off EVT hotel stays

Rapid career growth through EVT

$2 cinema tickets

Community involvement

Diverse experiences company

Descrizione del lavoro

QT Wellington, part of EVT Limited, is seeking a friendly Guest Service Agent to deliver memorable first impressions and smooth departures. The role is minimum 20 hours per week, offering variety, connection with guests, and QT hospitality flair across a fast-paced, art-filled environment.

As the face of our quirky hotel, you’ll anticipate needs, provide local insights, and collaborate with teams to ensure rooms are guest-ready and experiences are unforgettable.

Competenze

• Hospitality experience is preferred; passion for service essential.
• Warm, approachable personality with a cheeky vibe.
• Ability to juggle tasks in a fast-paced environment.
• Flexible to work across shifts, weekends, and holidays.

Mansioni

• Greet guests with a warm, playful welcome and farewell.
• Handle check-in and check-out efficiently with a smile.
• Maintain accurate transactions and reservations.
• Coordinate with Housekeeping, Maintenance, and Reservations.
• Handle inquiries and special requests confidently.
• Be the go-to for local tips and hotel services.

Conoscenze

Hospitality experience

Customer service

People skills

Attention to detail

Flexibility

Driver's license

Descrizione del lavoro

About QT Hotels & Resorts

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

Position Overview

At QT Wellington, we don’t just check guests in, we check them out of the ordinary. As a Guest Service Agent, you’ll be the face of our quirky, art-filled hotel, creating unforgettable first impressions and smooth departures. Your mission? Anticipate needs, deliver exceptional service, and sprinkle a little QT magic into every interaction. This is a minimum 20-hour per week role, perfect for someone who thrives on variety and loves making connections.

Key Responsibilities

• Roll out the red carpet with a warm, playful welcome and fond farewell for every guest.
• Master the art of check-in and check-out with efficiency, flair, and a smile.
• Keep transactions and reservations accurate - because details matter when creating extraordinary experiences.
• Team up with Housekeeping, Maintenance, and Reservations to ensure rooms are guest-ready and requests are met pronto.
• Handle inquiries, special requests, and the occasional curveball with confidence and creativity.
• Be the go-to guru for hotel services, local hotspots, and insider tips - because you know Wellington like the back of your hand.

What We’re Looking For

• Hospitality experience is a plus, but a passion for people and service is non-negotiable.
• A personality that shines - warm, approachable, and just a little bit cheeky.
• Ability to juggle tasks like a pro in a fast-paced, ever-changing environment.
• Sharp attention to detail and accuracy (because even the quirkiest hotels need precision).
• Flexibility to work across shifts, weekends, and public holidays—because the QT vibe never sleeps.
• Full drivers license to safely park and retrieve guest vehicles as part of our valet service.

Benefits & Perks

• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• Rapidcareer growth opportunities through our EVT network.
• $2 cinemas tickets at Event Cinemas & Entertainment perks.
• Local community involvement, volunteering and charitable giving.
• New Zealand & Australia’s largest and most diverse experiences company

QT Hotels & Resorts is part of EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.