Concierge - QT Queenstown

EVT Limited; Queenstown; On-site; NZD 30,000 - 42,000; Part time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Job summary

QT Queenstown, part of EVT Limited, is seeking a Concierge to be the first face guests see and the go-to for personalised experiences. This is a part-time role with a minimum guaranteed 30 hours per week. You should love the area, know it inside out, and commit for at least six months.

Responsibilities include assisting guests, coordinating transport, recommending activities, and promoting EVT properties. NZ work rights required and a friendly, proactive approach is essential.

Qualifications

• Previous experience in a concierge, front office or guest-facing hospitality role.
• A genuine passion for Queenstown and the ability to share local knowledge with enthusiasm.
• A full New Zealand or international driver's licence held for a minimum of six months, with confidence operating a 12-seater minivan.
• The right to work in New Zealand for a minimum of six months is required for this role.
• A warm, polished and proactive manner with the ability to anticipate guest needs.
• Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

Responsibilities

• Welcome guests on arrival, manage luggage, coordinate parking and operate the hotel shuttle service safely and in accordance with EVT policy.
• Provide personalised recommendations and bookings for local activities, dining, transport and experiences.
• Identify and manage VIP guests, liaise with front desk staff to ensure special requirements are actioned promptly.
• Maintain the hotel's greeting board and ensure public areas are clean and presentable; complete shift checklists.
• Provide barista service when required and ensure all guest purchases are billed correctly.
• Be a knowledgeable brand ambassador for QT Queenstown and EVT properties.

Skills

Concierge experience

Front office experience

Guest-facing hospitality

Job description

About EVT

QT Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year-round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

The Role

In Queenstown, first impressions come with a backdrop of mountains and a lake that stops people in their tracks. As Concierge at QT Queenstown, you will be the first face guests see and the person they turn to when they want to make the most of one of the world's greatest destinations. This is a part-time role with a minimum guaranteed 30 hours per week. We are looking for someone who genuinely loves this place, knows it inside out and takes real pride in creating personalised guest experiences that go beyond the expected. Candidates must have the right to work in Queenstown and be available for a minimum commitment of six months.

Key Responsibilities

• Welcome guests on arrival, manage luggage, coordinate parking and operate the hotel shuttle service safely and in accordance with EVT policy, including confident operation of a 12-seater minivan.
• Provide personalised recommendations and bookings for local activities, dining, transport and experiences, staying current with area information and sharing it proactively with the team.
• Identify and manage VIP guests, liaise with front desk staff to ensure all special requirements are actioned in a timely manner and communicate any guest concerns to the Duty Manager promptly.
• Maintain the hotel's greeting board, ensure public areas and the front entrance are always clean and presentable, and complete all shift checklists accurately and efficiently.
• Provide barista service when required and ensure all guest purchases and activities arranged on their behalf are correctly billed.
• Be a knowledgeable and enthusiastic brand ambassador for QT Queenstown and the broader EVT portfolio, promoting hotel facilities, services and EVT properties at every opportunity.

What You'll Bring

• Previous experience in a concierge, front office or guest-facing hospitality role, ideally within a premium hotel environment.
• A genuine passion for Queenstown and the ability to share local knowledge with enthusiasm and expertise.
• A full New Zealand or international driver's licence held for a minimum of six months, with confidence operating a 12-seater minivan.
• The right to work in New Zealand for a minimum of six months is required for this role.
• A warm, polished and proactive manner with the ability to anticipate guest needs before they are voiced.
• Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

How You Work

• Daymaker ethos, no one's too big for the small things.
• Resilient and solutions-focused, stays calm and moves fast.
• Inclusive team player, values diverse perspectives and builds belonging.
• Hands-on and non-hierarchical, leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, QT, Rydges, Atura, LyLo and more.
• $2 movie tickets and discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

The successful applicant will be required to undergo a national police check as part of the recruitment process.