Guest Service Agent

InterContinental Hotels Group; Wellington; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

Paid birthday leave

Full training provided

Daily laundered uniform

Additional parental leave benefits

Flexible work options

Proactive health days

Job summary

InterContinental Wellington is seeking a Guest Service Agent to join our Front Office Team. You will be the face of the hotel, delivering warm, memorable service and handling check-in/check-out along with guest inquiries.

Experience in a hotel/front office and proficiency with Opera are preferred. Flexibility to work afternoons, evenings and public holidays is required; ongoing training and benefits are provided.

Qualifications

• A vibrant personality and the confidence to build relationships with guests.
• Previous experience in a hotel/front office environment.
• Excellent communication skills.
• Some previous experience using Opera.
• Flexibility to work a range of hours, including afternoons, evenings and public holidays.

Responsibilities

• Delivering a warm, efficient check-in/check-out experience for every guest.
• Handling phone calls, reservations, addressing guest requests, and coordinating with relevant departments to ensure timely follow-up.
• Managing guest feedback with professionalism.
• Using your influencing skills to upsell products and services, enhancing revenue opportunities.
• Finalizing guest accounts and handling cashiering duties.

Skills

Customer service

Communication

Hospitality experience

Opera PMS

Flexible hours

Education

Hospitality experience (not required)

Tools

Opera PMS

Job description

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to beautiful luxurious rooms andculinary excellence and an array of food and beverage outlets to suit every occasion

InterContinental Wellington is looking for a Guest Service Agent to join our fantastic Front Office Team.

Your day to day

As the face of our hotel, you will be working in Front Office & our Instant Service Centre, responsible for delivering on our guest promises, showing genuine interest and sharing your exceptional knowledge to ensure our customers have a memorable stay.

This multi-functional role will require you to think on your feet, anticipate guests’ needs and work as part of our dynamic team to deliver personalized meaningful service.

Day-to-day responsibilities include:

• Delivering a warm, efficient check-in/check-out experience for every guest
• Handling phone calls, reservations, addressing guest requests, and coordinating with relevant departments to ensure timely follow-up
• Managing guest feedback with professionalism
• Using your influencing skills to upsell products and services, enhancing revenue opportunities
• Finalizing guest accounts and handling cashiering duties

What we need from you

• A vibrant personality and the confidence to build relationships with guests
• Previous experience in a hotel and a front office environment will be held in high regard
• Excellent communication skills
• Some previous experience using Opera
• Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• daily laundered uniform
• additional parental leave benefits
• flexible work options
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.