Guest Experience Host

Aotearoa New Zealand Association of Social Workers; Linwood-Central-Heathcote Community; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wage and benefits

Supportive environment

Inclusive team culture

Job summary

thl in Christchurch is seeking enthusiastic Guest Experience Hosts on a fixed-term, full-time basis to greet adventurers and ensure a seamless start to their journey. You’ll be the face of thl, guiding vehicle collection and return with a focus on high-quality service.

You’ll drive front-line sales to hit individual and team targets, share vehicle operation tips, handle inquiries by face-to-face, phone, or email, and contribute to a safety-first culture while ensuring product quality.

Qualifications

• Minimum customer service experience.
• Fluent English with strong communication skills.
• A second language (Spanish, German, Dutch or French) is advantageous.
• Full, current driver’s license.

Responsibilities

• Greet customers at vehicle collection/return and ensure a smooth handover.
• Drive front-line sales to meet individual and team targets.
• Be the go-to expert on vehicle operations and local travel tips.
• Handle customer inquiries in person, by phone or email.
• Participate in health and safety culture and promote well-being.
• Ensure quality control of products.

Skills

Customer service

English fluency

Second language beneficial

Driver's license

Tools

CRM software

Computer literacy

Job description

At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, El Monte RV, Road Bear, and Just Go.

The Role:

We are on the lookout for dedicated fixed term, full-time Guest Experience Hosts to embark on a journey with our Christchurch team. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.

What You'll Do:

• Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
• Drive front-line sales, meeting individual and team targets with your professional sales expertise.
• Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
• Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
• Participate actively in our health and safety culture, because everyone's well-being is our top priority.
• Ensure quality control of our products.

Who You Are

• A customer service superstar with relevant experience and a passion for people.
• Fluent in English, with excellent communication skills and computer literacy.
• Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
• A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
• Flexible and ready to work a rotating roster, including weekends.
• In possession of a full, current driver's license.

Why Join Us?

Our team is made up of individuals from all walks of life, representing different cultures, backgrounds, and experiences. We embrace diversity and individuality. Here, you'll find a workplace that values growth, fun, and a healthy work-life balance.

• Competitive wage and comprehensive company benefits, with sales incentives
• Supportive and vibrant environment
• Diverse and inclusive team culture