Guest Experience Host

Tourism Holdings Pty; Auckland; Hybrid; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Sales incentives

Career progression

Job summary

thl is seeking a Guest Experience Host for our Auckland team during the bustling high season. You’ll greet adventurers, assist with vehicle collection and returns, and ensure a seamless start to their journey.

Fluent in English with strong communication and computer literacy, you’ll also handle inquiries in person, by phone, or email, contribute to frontline sales, and thrive in a dynamic team focused on safety and guest satisfaction.

Qualifications

• Customer service experience.
• Fluent in English with excellent communication.
• Second language advantageous (Spanish, German, Dutch, or French).
• Must have full, current driver’s license.

Responsibilities

• Welcome customers, guide vehicle collection and returns.
• Drive front-line sales to meet targets.
• Be the go-to expert on vehicle operations and local travel tips.
• Handle inquiries face-to-face, by phone, or via email.
• Participate in health and safety culture and maintain product quality.

Skills

Customer service

Communication skills

Sales experience

Job description

At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names like Maui, Breiz, Apollo, Mighty, El Monte RV, Road Bear, and Just Go.

The Role:

We are on the lookout for dedicated Guest Experience Hosts to embark on a full-time, fixed-term journey with our Auckland team during our bustling high season. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.

What You'll Do:

• Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
• Drive front-line sales, meeting individual and team targets with your professional sales expertise.
• Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
• Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
• Participate actively in our health and safety culture, because everyone's well-being is our top priority.
• Ensure quality control of our products.

Who You Are

• A customer service superstar with relevant experience and a passion for people.
• Fluent in English, with excellent communication skills and computer literacy.
• Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
• A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
• Flexible and ready to work a rotating roster, including weekends.
• In possession of a full, current driver's license.

Why Join Us?

Our team is made up of individuals from all walks of life, representing different cultures, backgrounds, and experiences. We embrace diversity and individuality. Here, you'll find a workplace that values growth, fun, and a healthy work-life balance.

Benefits:

• Competitive wage and comprehensive company benefits, with sales incentives
• Flexible work environment that embraces travel and experiences
• Career progression opportunities within thl
• Diverse and inclusive team culture