Guest Experience & Facilities Coordinator

Southern Cross Health Insurance; Auckland; Sur place; NZD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Wellbeing leave (five days)

Health insurance for you and immediate

Life insurance

Pet and travel insurance discounts

Parental leave benefits

Wellbeing programme

Volunteer day

Résumé du poste

Southern Cross Health Insurance is seeking a Front of House and Facilities Coordinator in Auckland. You will be the face of the organisation, delivering professional reception services and ensuring a smooth day-to-day workplace operation for visitors, employees, contractors and customers.

You will coordinate services, support events and meetings, manage security processes, and identify improvements while upholding confidentiality and high standards of professionalism.

Qualifications

• 2+ years in corporate reception, workplace services, facilities, hospitality or customer service.
• Exceptional customer service, communication and relationship-building with diverse stakeholders.
• Highly organised with strong time management and ability to manage competing priorities.
• Strong attention to detail and accuracy in administrative and security processes.
• Proficient with Microsoft 365 applications and quick to learn new systems.

Responsabilités

• Deliver front-of-house and reception services, welcoming visitors professionally and ensuring security requirements are met.
• Coordinate workplace operations, including ServiceNow tickets, mail/courier, office supplies and maintenance requests.
• Support workplace events, employee engagement initiatives and meeting room coordination to enhance the employee experience.
• Administer security processes: access cards, amendments, temporary cards, lost cards, and leavers deactivation.
• Proactively identify opportunities to improve workplace services while maintaining confidentiality and professionalism.

Connaissances

Reception experience

Customer service

Time management

Communication

Organisational skills

Attention to detail

Security processes

Independent work

Proactive improvement

Outils

Microsoft 365

Description du poste

Southern Cross Health Insurance is seeking a Front of House and Facilities Coordinator in Auckland. You will be the face of the organisation, delivering professional reception services and ensuring a smooth day-to-day workplace operation for visitors, employees, contractors and customers.

You will coordinate services, support events and meetings, manage security processes, and identify improvements while upholding confidentiality and high standards of professionalism.