Guest Experience Creators

Kingpin; Queenstown; On-site; NZD 84,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Kingpin in Dunedin is seeking a Service Manager - Plumbing to lead the Dunedin service division. You'll oversee day-to-day operations, lead trades and office staff, and be accountable for profit targets and growth.

This is a senior role requiring strong commercial acumen, P&L experience, and proven leadership. The package includes up to $140,000 NZD plus a company vehicle.

Qualifications

• Proven experience in senior management or service management.
• Strong commercial acumen including P&L and budget management.
• Track record in business development and revenue growth.
• Proven people leadership and ability to build a high-performing team.
• Full, clean New Zealand Driver Licence.

Responsibilities

• Own P&L performance, spotting opportunities and areas for improvement.
• Grow domestic and structured service work, including pull-through work.
• Support service contracts across the South Island.
• Oversee quoting and pricing, following up to win work and protect margin.
• Manage key accounts and ensure customer expectations are met.
• Work with the service coordination team to maximise trades utilisation.
• Collaborate with the Dunedin contracting teams to support the wider branch.
• Lead hiring, development, performance and remuneration reviews.
• Champion health and safety, including audits and critical risk management.

Skills

Senior management

P&L management

Business development

People leadership

Plumbing/service industry knowledge

Communication

Organisational skills

Decision making

NZ Driver Licence

Education

Certifying Plumber (desirable)

Gasfitting/Drainlaying qualifications (desirable)

Job description

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Lead the Dunedin plumbing service division. Own the P&L, grow the business and build a high-performing team with a respected NZ operator.

Service Manager - Plumbing

Location: Dunedin | Employment Type: Permanent, Full-Time | Salary: Up to $140,000 + company vehicle

Are you a commercially minded leader who knows the plumbing and service industry inside out? Our client, a New Zealand‑owned building services company delivering plumbing, drainage, gasfitting, electrical, mechanical and HVAC services nationwide, is looking for a Service Manager to lead their Dunedin plumbing service division.

This is a key leadership role for someone who can build a strong team, deliver commercially and take a successful business unit to the next level.

About the Role

Reporting to the Regional Manager, you’ll run the day‑to‑day operations of the Dunedin service business unit. You’ll lead the service trades and office staff, and be accountable for profit targets and business development.

Key Responsibilities

• Own P&L performance, spotting opportunities and areas for improvement
• Grow domestic and structured service work, including pull‑through work
• Support service contracts across the South Island
• Oversee quoting and pricing, following up to win work and protect margin
• Manage key accounts and make sure customer expectations are met
• Work with the service coordination team to maximise trades utilisation
• Collaborate with the Dunedin contracting teams to support the wider branch
• Lead hiring, development, performance and remuneration reviews (HR support available)
• Champion health and safety, including audits and critical risk management

What You'll Bring

Essential

• Proven experience in senior management, operational leadership or service management
• Strong commercial acumen, including P&L and budget management
• A track record in business development and revenue growth
• Proven people leadership and the ability to build a high‑performing team
• Strong understanding of the plumbing and service industry
• Excellent communication, organisation and decision‑making skills
• Full, clean New Zealand Driver Licence

Desirable

• Certifying Plumber qualification (highly regarded)
• Gasfitting and/or Drainlaying qualifications

Why Apply?

The package is up to $140,000 plus a company vehicle, in a permanent leadership role with an established NZ‑owned operator that invests in its people. You'll have real scope to shape and grow the division.

If you're an experienced service or operations leader from the plumbing or trade services industry.

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