Five-Star Lodge All-Rounder Permanent Position | Lake Hayes, Queenstown

Stoneridge Estate; Otago; On-site; NZD 84,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Stoneridge Estate is seeking a Service Manager to lead the Dunedin plumbing service division. You will own the P&L, drive revenue growth and build a high-performing team within a NZ-owned operator.

Reporting to the Regional Manager, you will manage day-to-day operations, lead service trades and office staff, and be accountable for profit targets and business development across the South Island. Champion health and safety, recruit and develop people, and collaborate with contracting teams to

Qualifications

• Essential: senior management, operational leadership or service management experience.
• Essential: strong commercial acumen including P&L and budget management.
• Essential: track record in business development and revenue growth.
• Essential: proven people leadership and ability to build a high-performing team.
• Essential: strong understanding of the plumbing and service industry.
• Essential: excellent communication, organisation and decision-making skills.
• Essential: Full, clean New Zealand Driver Licence.

Responsibilities

• Own P&L performance, spotting opportunities and areas for improvement.
• Grow domestic service work and pull-through revenue.
• Support service contracts across the South Island.
• Oversee quoting and pricing, following up to win work and protect margin.
• Manage key accounts and ensure customer satisfaction.
• Collaborate with service coordination to maximise trades utilisation.
• Collaborate with contracting teams to support the branch.
• Lead hiring, development, performance and remuneration reviews.

Skills

Senior management

Commercial acumen

Leadership

Plumbing industry knowledge

Business development

Communication

Driver licence

Education

Certifying Plumber qualification

Job description

Service Manager - Plumbing

Location: Dunedin | Employment Type: Permanent, Full-Time | Salary: Up to $140,000 + company vehicle

Lead the Dunedin plumbing service division. Own the P&L, grow the business and build a high-performing team with a respected NZ operator.

Are you a commercially minded leader who knows the plumbing and service industry inside out? Our client, a New Zealand-owned building services company delivering plumbing, drainage, gasfitting, electrical, mechanical and HVAC services nationwide, is looking for a Service Manager to lead their Dunedin plumbing service division.

This is a key leadership role for someone who can build a strong team, deliver commercially and take a successful business unit to the next level.

About the Role

Reporting to the Regional Manager, you'll run the day-to-day operations of the Dunedin service business unit. You'll lead the service trades and office staff, and be accountable for profit targets and business development.

Key Responsibilities

• Own P&L performance, spotting opportunities and areas for improvement
• Grow domestic and structured service work, including pull-through work
• Support service contracts across the South Island
• Oversee quoting and pricing, following up to win work and protect margin
• Manage key accounts and make sure customer expectations are met
• Work with the service coordination team to maximise trades utilisation
• Collaborate with the Dunedin contracting teams to support the wider branch
• Lead hiring, development, performance and remuneration reviews (HR support available)
• Champion health and safety, including audits and critical risk management

What You'll Bring

Essential

• Proven experience in senior management, operational leadership or service management
• Strong commercial acumen, including P&L and budget management
• A track record in business development and revenue growth
• Proven people leadership and the ability to build a high-performing team
• Strong understanding of the plumbing and service industry
• Excellent communication, organisation and decision-making skills
• Full, clean New Zealand Driver Licence

Desirable

• Certifying Plumber qualification (highly regarded)
• Gasfitting and/or Drainlaying qualifications

Why Apply?

The package is up to $140,000 plus a company vehicle, in a permanent leadership role with an established NZ-owned operator that invests in its people. You'll have real scope to shape and grow the division.