Guest Services Attendant – Front Desk & Concierge

Scenic Hotel Group; Queenstown; On-site; NZD 34,000 - 37,000; Full time

Job summary

Scenic Hotel Group in Queenstown is seeking a friendly Front Office Assistant to join our busy reception team. You will be the first point of contact for guests, ensuring a warm welcome and efficient service throughout their stay.

You’ll manage guest enquiries, assist with luggage and provide information about hotel facilities while maintaining a calm, professional approach in a fast-paced environment at a busy hotel. This is a full-time permanent role with rotating shifts.

Qualifications

• 1-2 years relevant experience in customer service, or in a hospitality environment.
• Physical fitness and the ability to lift heavy luggage.
• Positive attitude and willingness to go above and beyond for guests.
• Strong interpersonal and communication skills.
• Flexibility to work various shifts, including mornings, evenings, overnight shifts, weekends, and public holidays.
• Ability to remain calm and composed in high-pressure situations.

Responsibilities

• Greeting guests at Reception and assisting with guest's luggage
• Attending to guest needs on arrival and departure
• Escort guests to their rooms and provide information about hotel facilities and services.
• Deliver luggage, messages, amenities and other items to guest rooms as required
• Taking a proactive approach to cleaning the reception and public areas
• Maintain a strong knowledge of the hotel, local attractions, restaurants and activities to assist guests with recommendations
• Assisting with administrative tasks such as receiving and sorting mail
• Assisting with light maintenance tasks such as changing light bulbs, or shifting hotel furniture etc.
• Assisting with other Front Office duties as required by front office manager or hotel manager.

Skills

Guest service experience

Interpersonal skills

Communication skills

Calm under pressure

Flexibility

Teamwork

Job description

Scenic Hotel Group in Queenstown is seeking a friendly Front Office Assistant to join our busy reception team. You will be the first point of contact for guests, ensuring a warm welcome and efficient service throughout their stay.

You’ll manage guest enquiries, assist with luggage and provide information about hotel facilities while maintaining a calm, professional approach in a fast-paced environment at a busy hotel. This is a full-time permanent role with rotating shifts.