Technical Training Advisor

Gallagher; Hamilton; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive salary

Bonuses

Hybrid work

KiwiSaver on-top

Life and Disability insurance

Mentorship

Professional development

Team-building events

Job summary

Gallagher is seeking a Technical Training Advisor to transform technical expertise into engaging learning experiences. You will work with Product, Engineering, Training Delivery and Learning Design teams to ensure high-quality content for customers, partners, and internal teams.

Reporting to the Content & Design Lead, you will translate complex Gallagher Security concepts into practical modules, while maintaining accuracy and accessibility across learning materials.

Qualifications

• Hands-on experience with Gallagher Security solutions and products.
• Ability to translate technical concepts into clear learning materials.
• Proven ability to collaborate with Product, Engineering and Training teams.

Responsibilities

• Provide expert technical input to create and improve learning content.
• Review designs, storyboards and modules for accuracy and clarity.
• Write clear, practical technical content for learners.
• Stay up-to-date with Gallagher product developments and hardware updates.
• Support training simulator testing and maintain high-quality assets.
• Respond to training-system queries and provide trainee feedback.

Skills

Technical communication

Cross-functional collaboration

Problem solving

Customer focus

Education

Relevant qualification or proven experience in a technical product-focused role

Tools

Gallagher Command Centre

Gallagher Security hardware

Job description

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally focused career pathways right here in New Zealand.

As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.

The Opportunity

We're looking for a Technical Training Advisor to help transform technical expertise into exceptional learning experiences. Reporting to the Content & Design Lead, you'll use your in-depth knowledge of Gallagher Security products to develop and enhance training content that is technically accurate, engaging, and easy to understand.

Working closely with Product, Engineering, Training Delivery, and Learning Design teams, you'll play a key role in ensuring our customers, channel partners, and internal teams have access to high-quality learning experiences that build knowledge, capability, and confidence

Key Responsibilities Include

• Providing expert technical product input to support the creation, review and improvement of learning content
• Reviewing learning designs, storyboards and modules to ensure technical accuracy, clarity and simplicity
• Writing clear technical content that turns complex concepts into practical, easy-to-understand learning
• Keeping up to date with Gallagher Security product developments, including Command Centre and hardware updates
• Supporting training simulator testing and helping maintain high-quality training assets
• Responding to training systems support queries, marking online courses and providing feedback to trainees when required

About You

You're a technically credible communicator who enjoys sharing knowledge and helping others succeed. Drawing on your hands-on experience with Gallagher Security solutions, you can simplify complex concepts, create practical learning experiences, and build trusted relationships across Product, Engineering, Training, and customer-facing teams.

You’ll Bring

• Experience working with and supporting Gallagher Command Centre and Gallagher Security hardware
• A relevant qualification or proven experience in a technical product-focused role
• The ability to explain complex technical information clearly, simply and confidently
• Strong written and verbal communication skills, with the ability to engage a range of audiences
• Experience and understanding of Access Control industry. Experience and understanding of Installers, Technicians and Customers preferred.
• A good understanding of networking, device troubleshooting and technical support environments
• Strong problem-solving skills, sound judgement and the ability to work effectively across cross-functional teams

Working at Gallagher

At Gallagher, we foster a collaborative, innovative environment where continuous improvement is how we work. In this role, you’ll have the opportunity to directly influence how customers, partners and teams learn about our technology, helping create training content that is accurate, accessible and impactful. You’ll work alongside passionate product, training and learning design specialists in a culture that values curiosity, trust, practical problem solving and balance so you can thrive both professionally and personally.

We Also Offer

• Competitive salary and bonuses
• Hybrid flexibility (typically 3 days in the office a week, with additional onsite days required depending on work demands)
• KiwiSaver on-top and Life and Disability insurance
• Mentorship and professional development opportunities
• A supportive team culture with team-building events, and a fun environment

Growth at Gallagher is constant, and we are building our team with like-minded individuals who relate to our story so that together we can continue to push the boundaries of what is possible.