Global Quality, Compliance & Training Leader

First Assistance NZ Ltd; Ōrākei; On-site; NZD 130,000 - 180,000; Full time

Job summary

First Assistance NZ Ltd in Auckland is seeking a Quality, Compliance and Training Manager to elevate regulatory adherence, improve processes, and develop people across operations, medical, and finance functions.

You will design onboarding, lead audits, build SOPs, manage insurer and privacy requirements, and partner with leaders to raise quality and service across the global emergency assistance network.

Qualifications

• Significant experience in quality assurance, compliance, training, operations, risk management.
• Experience conducting audits and managing compliance programmes.
• Proven ability to develop and deliver training programmes.
• Strong process documentation and SOP development experience.
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail.
• Ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving skills.

Responsibilities

• Design, coordinate and deliver onboarding and refresher training across operational, medical and finance teams.
• Oversee the organisation's quality and compliance framework; monitor adherence to policies and regulatory requirements.
• Lead development, review and maintenance of Standard Operating Procedures (SOPs) across functions.
• Ensure regulatory and insurer requirements are met; support client audits and compliance reviews.
• Lead continuous improvement initiatives and measure compliance, training effectiveness and operational quality.
• Build strong relationships with operations, leaders and clients; present findings to senior leadership.

Skills

Quality assurance

Compliance management

Training programmes

Audits

SOP development

Stakeholder management

Regulatory knowledge

Attention to detail

Analytical thinking

Education

Quality management qualification

Job description

First Assistance NZ Ltd in Auckland is seeking a Quality, Compliance and Training Manager to elevate regulatory adherence, improve processes, and develop people across operations, medical, and finance functions.

You will design onboarding, lead audits, build SOPs, manage insurer and privacy requirements, and partner with leaders to raise quality and service across the global emergency assistance network.