Night-Shift Global Emergency Case Manager

First Assistance NZ Ltd; Ōrākei; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive training

Supportive team

Long service awards

Wellbeing programme

Health insurance

Personal travel insurance

4 nights on, 4 nights off

Job summary

First Assistance NZ Ltd is seeking an Emergency Assistance Case Manager for night shifts in Auckland, focusing on supporting travellers during emergencies with calm, empathetic handling and practical problem solving.

You will manage medical, travel and logistical challenges, coordinate with providers and clients, and uphold clear communications on a night roster of 4 on/4 off. Training is provided to ensure readiness for field tasks.

Qualifications

• Night-shift experience is essential.
• Experience in travel, medical, insurance or related industry desirable.
• Global geography knowledge is important.
• Being well-travelled is valued.
• Languages are an advantage.

Responsibilities

• Support people in need with genuine care and practical support.
• Coordinate emergency cases across medical, travel and logistical services.
• Keep travellers, providers and clients informed with clear communication.

Skills

Night shift experience

Empathy

Problem solving

Multilingual (advantage)

Team collaboration

Education

Tertiary qualification preferred

Job description

First Assistance NZ Ltd is seeking an Emergency Assistance Case Manager for night shifts in Auckland, focusing on supporting travellers during emergencies with calm, empathetic handling and practical problem solving.

You will manage medical, travel and logistical challenges, coordinate with providers and clients, and uphold clear communications on a night roster of 4 on/4 off. Training is provided to ensure readiness for field tasks.