Global CX Director: Scale Support & Impact

Halter; Auckland; On-site; NZD 180,000 - 300,000; Full time

Benefits offered by this job

Salary and benefits package with stock

Company equity (employee stock)

Health insurance via Southern Cross

Self-development budget

Parental leave

Wellness leave

Unlimited annual leave

Job summary

Halter seeks a Global Customer Experience Director to lead our CX organization across regions. You will oversee the NZ Centre of Excellence, global escalations, and product support, building a unified, high-performing team focused on fast, high-quality farmer support.

You will design operating models, budget and staffing aligned to Halter’s growth, partnering with Product, Engineering and Go-to-market teams to deliver outstanding customer outcomes.

Qualifications

• Led large customer organisations with frontline and escalation teams.
• Built and implemented global CX strategies and operating models.

Responsibilities

• Own and evolve Halter’s global Customer Experience strategy, operating model and standards.
• Lead regional Heads of Customer Experience, building strong leaders.
• Design what runs centrally and what runs in-market for fast, consistent support.
• Lead the New Zealand Support Centre of Excellence and global Tier 3 escalations.
• Build the organisation, processes and tools needed to support growth into new markets.
• Set expectations for response times, resolution times, customer satisfaction and cost to serve.
• Hire, develop and retain exceptional leaders across regions.
• Advise the executive team on CX strategy and investment.

Skills

Leadership

Customer experience strategy

Global leadership

Data-driven

Job description

Halter seeks a Global Customer Experience Director to lead our CX organization across regions. You will oversee the NZ Centre of Excellence, global escalations, and product support, building a unified, high-performing team focused on fast, high-quality farmer support.

You will design operating models, budget and staffing aligned to Halter’s growth, partnering with Product, Engineering and Go-to-market teams to deliver outstanding customer outcomes.