Global Bilingual CX Specialist — Customer Experience

Global Wave Group; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

Active 4x4 Dismantlers in Onehunga, Auckland is seeking a Customer Service Manager to oversee customer-service operations for our automotive-parts business. The role is permanent, full-time with guaranteed hours of at least 40 per week, located on-site in Onehunga.

Competitive hourly pay is NZD 38.00–44.00. Responsibilities include developing service standards, handling enquiries and quotations, managing after-sales processes, returns and warranty-related inquiries, and monitoring performance.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and

Job description

Active 4x4 Dismantlers in Onehunga, Auckland is seeking a Customer Service Manager to oversee customer-service operations for our automotive-parts business. The role is permanent, full-time with guaranteed hours of at least 40 per week, located on-site in Onehunga.

Competitive hourly pay is NZD 38.00–44.00. Responsibilities include developing service standards, handling enquiries and quotations, managing after-sales processes, returns and warranty-related inquiries, and monitoring performance.