Auto Parts Customer Service Manager — Full-Time, 40h

Seed Heritage

Auckland

On-site

NZD 52,000 - 61,000

Full time

6 days ago

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Job summary

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager for a permanent, full-time role. The position offers guaranteed hours with a minimum of 40 per week and an hourly pay rate between 38 and 44 NZD.

You will lead the customer-service team, develop standards, and ensure timely responses to inquiries, quotes, and after-sales support. The ideal candidate has at least 3 years of customer-service management experience, strong communication and problem-solving skills,

Qualifications

3+ years of relevant customer-service management experience.
Strong communication, problem-solving and staff-supervision skills.
Experience in automotive, parts, retail or a related environment would be advantageous.

Responsibilities

Develop and maintain customer-service standards and procedures.
Manage customer enquiries, quotations and after-sales service processes.
Oversee handling of customer concerns, returns and warranty-related enquiries.
Monitor customer-service performance and response times.
Coordinate communication between customers, sales, warehouse and management teams.
Supervise and support customer-service staff.
Investigate customer-service issues and implement appropriate solutions.
Identify opportunities to improve customer satisfaction and service efficiency.
Maintain customer-service records and reports.
Provide management with feedback on recurring issues.