Automotive E-Commerce Customer Service Manager

North Beach; Auckland; Presencial; NZD 52.000 - 61.000; Jornada completa

Descripción de la vacante

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business. This permanent, full-time role guarantees a minimum of 40 hours per week with pay in the NZD $38.00–$44.00 per hour range.

You will develop and maintain service standards, manage inquiries and after-sales processes, and coordinate with sales, warehouse, and management teams to improve customer satisfaction and efficiency.

Formación

• Experience in managing customer-service operations.
• Strong communication and problem-solving abilities.
• Ability to analyse issues and implement effective solutions.

Responsabilidades

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.

Conocimientos

Customer service

Team supervision

Process improvement

Warranty handling

Educación

No specific degree required

Descripción del empleo

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business. This permanent, full-time role guarantees a minimum of 40 hours per week with pay in the NZD $38.00–$44.00 per hour range.

You will develop and maintain service standards, manage inquiries and after-sales processes, and coordinate with sales, warehouse, and management teams to improve customer satisfaction and efficiency.