Customer Service Manager – Auto Parts, Auckland, 40h+

Canopy Imaging Limited; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

Active 4x4 Dismantlers is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business. Location: Onehunga, Auckland. Employment: Permanent, Full-Time.

Guaranteed Hours: Minimum 40 hours per week. Pay: NZD $38.00–$44.00 per hour. The role requires at least 3 years of relevant customer-service management experience, with strong communication and staff-supervision skills.

Qualifications

• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.

Skills

Communication

Problem solving

Staff supervision

Customer-service management

Job description

Active 4x4 Dismantlers is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business. Location: Onehunga, Auckland. Employment: Permanent, Full-Time.

Guaranteed Hours: Minimum 40 hours per week. Pay: NZD $38.00–$44.00 per hour. The role requires at least 3 years of relevant customer-service management experience, with strong communication and staff-supervision skills.