Glazing Projects & Customer Success Coordinator

Metro Performance Glass Ltd; Tauranga; On-site; NZD 55,000 - 75,000; Full time

Job summary

Metro Performance Glass Ltd in Tauranga is seeking an organized Glazing / Customer Services Coordinator to keep projects on track by linking customers, glaziers, production and contractors.

You will handle orders, respond to inquiries, coordinate deliveries and materials, prepare packs and documentation, review quotes and specs, and maintain accurate records. The role requires a practical, detail‑oriented person with strong communication and a can‑do attitude.

Qualifications

• Experience in customer service, administration or job coordination within building, construction or glazing.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail and accurate documentation.
• Able to read plans or understand measurements is a bonus.

Responsibilities

• Manage customer enquiries and process glass orders.
• Coordinate glazing jobs, site deliveries and materials.
• Work with glaziers, contractors, production and dispatch teams.
• Prepare job packs, purchase orders and glazing documentation.
• Review quotes, contracts and site measurements.
• Keep records and invoicing up to date.
• Support stock control and ordering of glazing supplies.
• Troubleshoot issues to keep customers happy and jobs moving.

Skills

Customer service

Administration

Coordination

Phone handling

Tools

MS Office

Job description

Metro Performance Glass Ltd in Tauranga is seeking an organized Glazing / Customer Services Coordinator to keep projects on track by linking customers, glaziers, production and contractors.

You will handle orders, respond to inquiries, coordinate deliveries and materials, prepare packs and documentation, review quotes and specs, and maintain accurate records. The role requires a practical, detail‑oriented person with strong communication and a can‑do attitude.