Auto Glass Operations Manager (Office & Dispatch)

Waka Kotahi Nz Transport Agency; Bay of Plenty; On-site; NZD 44,000 - 51,000; Full time

Job summary

AS Autoglass is seeking an Office Manager to organise and manage the office operations supporting our automotive glass workshop and mobile services. This role ensures smooth administration, booking coordination and customer service excellence.

Based in Tauranga, you will supervise reception, handle invoicing and supplier communications, and assist with insurance claims alongside the technical team. Permanent full-time position with 30–40 hours weekly.

Qualifications

• A relevant NZQA diploma level 5 or above in business administration, management or a related field, or an equivalent overseas qualification; OR at least three years of relevant experience in management or comparable operations.

Responsibilities

• Organise office workflows, booking systems and service priorities; coordinate workshop and mobile appointments with the technical team.
• Direct and supervise reception and administrative work, allocate daily tasks, check accuracy and support staff training.
• Manage customer enquiries, quotations, complaints and follow-ups; liaise with insurers, brokers and customers on claim approvals.
• Oversee job records, invoicing, supplier invoice checks, monthly statements and credit control; prepare financial information for management and the accountant.
• Coordinate office supplies and glass orders with technicians and suppliers; monitor deliveries, office equipment and administrative resources.
• Maintain relationships with dealerships, panel beaters, fleet clients and suppliers; organise account reviews and commercial follow ups.
• Coordinate newsletters, social media, promotional material and networking activities alongside the business owners.
• Maintain confidential customer and insurance records, safe office practices and consistent administrative procedures.
• Provide occasional chip repair or ADAS calibration support during busy periods only when appropriately trained and certified.

Skills

Office management

Coordination

Communication

Billing

Education

NZQA Diploma Level 5 (Business Admin)

Job description

AS Autoglass is seeking an Office Manager to organise and manage the office operations supporting our automotive glass workshop and mobile services. This role ensures smooth administration, booking coordination and customer service excellence.

Based in Tauranga, you will supervise reception, handle invoicing and supplier communications, and assist with insurance claims alongside the technical team. Permanent full-time position with 30–40 hours weekly.