General Manager

Bupa Care Services NZ Limited; Bay of Plenty; On-site; NZD 180,000 - 260,000; Full time

Job summary

Bupa Mary Shapley is seeking a General Manager to lead the care home and retirement village, overseeing people, customer experience, quality, risk management, and commercial outcomes.

This is a high-impact leadership role in a complex service environment, requiring strong culture, performance improvement, and the ability to navigate change while building trusted teams.

Qualifications

• You are an experienced people leader who has successfully improved culture, performance, or business results within a complex service environment.
• Building high-performing teams and strong workplace cultures
• Leading through change while bringing people with you
• Having difficult conversations when required and following through
• Creating clarity and accountability without losing empathy
• Delivering measurable operational and financial outcomes
• Influencing others through trust and credibility rather than hierarchy
• Remaining calm, resilient, and solutions-focused under pressure

Responsibilities

• Lead a culture transformation that balances care, accountability, and high performance
• Build a cohesive leadership team and strengthen capability across the site
• Address performance issues with courage, fairness, and consistency
• Create an environment where people feel valued, respected, and accountable
• Drive continuous improvement across quality, customer experience, and operational performance
• Deliver strong and sustainable business outcomes
• Lead confidently through complexity, challenge, and change

Job description

Lead with Heart. Deliver with Purpose. Create a Lasting Legacy.

At Bupa Mary Shapley, our purpose is helping people live longer, healthier, happier lives and making a better world. We are seeking an exceptional leader to join us as General Manager of Mary Shapley Care Home and Retirement Village.

This is a significant leadership opportunity for someone who thrives on leading change, building high-performing teams, and creating cultures where people can deliver World Class care.

Mary Shapley is a well-established and respected care home and village with strong foundations and enormous potential. We are looking for a leader who is committed to the success of the site and the wider community; who can bring clarity, energy, accountability, and optimism to the next chapter of the site's journey.

About the opportunity

As General Manager, you will lead the overall performance of the care home and village, with responsibility for people, customer experience, quality, risk management, and commercial outcomes.

This is a role for a leader who enjoys turning potential into performance. We need a leader who can build trust, establish clear expectations, develop capability, and create a high-performing environment where residents, families, employees, and the wider community can thrive.

Success will come through your ability to:

• Lead a culture transformation that balances care, accountability, and high performance
• Build a cohesive leadership team and strengthen capability across the site
• Address performance issues with courage, fairness, and consistency
• Create an environment where people feel valued, respected, and accountable
• Drive continuous improvement across quality, customer experience, and operational performance
• Deliver strong and sustainable business outcomes
• Lead confidently through complexity, challenge, and change

About you

You are an experienced people leader who has successfully improved culture, performance, or business results within a complex service environment.

You are known for:

• Building high-performing teams and strong workplace cultures
• Leading through change while bringing people with you
• Having difficult conversations when required and following through
• Creating clarity and accountability without losing empathy
• Delivering measurable operational and financial outcomes
• Influencing others through trust and credibility rather than hierarchy
• Remaining calm, resilient, and solutions-focused under pressure

Why Bupa Mary Shapley?

At Bupa, we believe great leadership changes lives.

You'll join a supportive regional leadership team, work for an organisation driven by purpose, and have the opportunity to make a meaningful and visible impact on a site that is ready for its next phase of growth and success.

This role offers the chance to leave a genuine legacy by building a culture where our people thrive, our residents receive exceptional care, and our community feels proud to be part of Mary Shapley.

If you're energised by the opportunity to Lead with Heart, Deliver with Purpose and Create a Lasting Legacy we'd love to hear from you.