General Manager, Care Home & Village — Lead with Heart

Bupa; Whakatāne; On-site; NZD 180,000 - 240,000; Full time

Job summary

Bupa Mary Shapley invites an exceptional General Manager to lead the care home and retirement village, guiding people, customer experience, quality, risk management and commercial outcomes. This is a role for a leader who builds high-performing teams and cultures that deliver World Class care, turning potential into performance and enabling residents, families, employees and the wider community to thrive.

You will create a culture of clarity, accountability and empathy, drive continuous

Responsibilities

• Lead overall performance of the care home and village including people, customer experience, quality, risk management and commercial outcomes.
• Build a cohesive leadership team and strengthen capability across the site.
• Drive continuous improvement across quality, customer experience and operational performance.

Job description

Bupa Mary Shapley invites an exceptional General Manager to lead the care home and retirement village, guiding people, customer experience, quality, risk management and commercial outcomes. This is a role for a leader who builds high-performing teams and cultures that deliver World Class care, turning potential into performance and enabling residents, families, employees and the wider community to thrive.

You will create a culture of clarity, accountability and empathy, drive continuous