Village Coordinator

Bupa Care Services NZ Limited; Hamilton; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Campus access and development

Careerforce certifications

Employee wellbeing program

Health insurance

Job summary

Bupa Care Services NZ Limited is seeking a Village Coordinator in Hamilton for a permanent, full-time role (40 hours/week). You will assist the General Manager to deliver outstanding resident experiences, manage day-to-day village operations, and coordinate enquiries, viewings and move-ins.

You’ll build relationships, support occupancy targets, and coordinate events and services to maintain a thriving retirement village community. Prior experience in customer service and sales is valued.

Qualifications

• Experience meeting sales, occupancy or revenue targets.
• Ability to build strong relationships with residents, families and local contacts.
• Ability to manage enquiries, tours, and administration in a timely manner.

Responsibilities

• Support residents’ wellbeing and help them enjoy a positive village experience.
• Manage the village’s daily administration, operations and resident requests.
• Manage sales enquiries and support new residents through a smooth move-in and induction.
• Work with the General Manager to meet sales, occupancy and financial targets.
• Coordinate activities, events, transport, maintenance and village presentation to meet residents’ needs.

Skills

Sales targets

Relationship building

Customer service

Digital literacy

Tools

CRM systems

Job description

At Bupa, purpose meets possible.

Join us and help shape a future where healthcare is more connected, innovative, and deeply personal.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is evolving, and so are we. As the Village Coordinator, you will be tasked with assisting the General Manager to achieve high levels of resident satisfaction through the effective delivery of the full range of day-to-day operations of the village.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Hours of Employment:

• Employment Type: Permanent Full Time
• Hours: 40 Hours per Week
• Shift Time: Monday to Friday with occasional evenings and weekends for village events and open days.

The purpose of this job

Bupa Foxbridge RetirementVillage is a modern, purpose-built facility located in Te Rapa, Hamilton, beside the Te Rapa Racecourse and Minogue Park.

This role will suit someone who thrives on building genuine connections and guiding prospective residents through their retirement village journey. You'll be the face of the village, managing enquiries, coordinating viewings, supporting village marketing activities, and helping maintain strong occupancy levels. Rather than high-pressure sales, success comes from building trust, understanding individual needs, and showcasing the lifestyle and community that make Ashford such a desirable place to live.

You'll enjoy a varied role where no two days are the same. One day might involve hosting prospective residents, coordinating a village event, or supporting occupancy initiatives. Another might focus on strengthening relationships with current residents, families, and community stakeholders.

• Support residents’ wellbeing and help them enjoy a positive village experience.
• Manage the village’s daily administration, operations and resident requests.
• Manage sales enquiries and support new residents through a smooth move-in and induction.
• Work with the General Manager to meet sales, occupancy and financial targets.
• Coordinate activities, events, transport, maintenance and village presentation to meet residents’ needs.

What you’ll needto make it possible

You have helped meet sales, occupancy or revenue targets while giving customers a positive experience.

• You can build strong relationships with residents, families, prospective residents and local contacts.
• You can manage sales enquiries, village tours, resident requests, events and administration on time.
• You are confident using digital systems to track enquiries, follow-ups, customer records and sales results.
• You can understand each customer’s needs, explain village options clearly and support a smooth move-in

Why you’ll love it?

• Access to Bupa Campus – your go-to space for global learning and development
• Recognition and support for Careerforce certifications
• Access to Viva, Bupa's global employee wellbeing programme
• Southern Cross health insurance membership with monthly premiums fully paid for eligible employees
• Enhanced parental leave - 12 or 24 weeks of paid gender-neutral parental leave for eligible employees
• Access to a wide range of employee benefits and discounts across retail, technology and more. Employee Assistance Programme when you need it most
• Regularly offered free flu vaccinations, free skin checks and initial menopause consultation
• Refer a Friend Programme

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Our Values | Ā mātou ūara

Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa

Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.