General Manager

Kiwi Padel Club; Auckland; Presencial; NZD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Kiwi Padel Club in Auckland seeks a General Manager to lead daily operations, staff scheduling, and exceptional member service. You will oversee facilities, organize leagues and social activities, and manage memberships with a focus on community wellbeing.

The role includes budgeting, financial oversight, and supporting marketing initiatives to grow engagement. Experience in sports club management and strong English communication are essential for success.

Formación

• Experience in managing a sports club, hospitality, or leisure facility operations.
• Strong customer service, conflict resolution, and relationship-building with members, partners, and suppliers.
• Ability to manage budgets, basic financial reporting, and operational planning.
• Experience coordinating events, scheduling, and organizing social or sporting activities.
• Excellent organizational and time management skills in a dynamic environment.
• Proficient with digital tools and systems (booking platforms, membership systems, office software).
• Clear and confident verbal and written English communication.
• Proven ability to lead, coach, and motivate a diverse team.
• Interest in racket sports, fitness, or community activities; padel/tennis experience is a plus.
• Flexible schedule availability, including evenings and weekends.
• Relevant operations/management experience; formal qualifications in business, sports management, or hospitality are beneficial.

Responsabilidades

• Oversee daily operations of Kiwi Padel Club and ensure high service standards.
• Manage staff schedules and supervise customer service to maintain a welcoming environment.
• Ensure facilities and courts are well-maintained and safe.
• Coordinate events, leagues and social activities to boost engagement.
• Handle membership processes and support marketing/promotions to grow participation.
• Monitor financial performance, manage budgets and reporting to leadership.
• Build strong relationships with members, partners and suppliers; implement health and safety procedures.
• Continuously improve the member experience in line with the club’s community vision.

Conocimientos

Customer service

Conflict resolution

Relationship-building

Leadership / coaching

Operations management

Time management

Organizational skills

English communication

Educación

Business / sports management / hospitality qualification

Herramientas

Booking platforms

Membership systems

Office software

Descripción del empleo

Kiwi Padel Club is a community-focused sports club in Auckland, founded to be more than just a place to play padel. The club is designed as a welcoming space where people of all experience levels can connect, make friends, challenge themselves, and enjoy the game in a relaxed, down-to-earth environment. Whether someone is picking up a racket for the first time or is already passionate about padel, Kiwi Padel Club aims to be open and inclusive. The vision extends beyond the courts, emphasizing people, movement, and a strong sense of community.

Role Description

The General Manager is a full-time, on-site role based in Auckland, responsible for overseeing the daily operations of Kiwi Padel Club. This role includes managing staff schedules, supervising customer service standards, ensuring the facility and courts are well-maintained, and coordinating events, leagues, and social activities. The General Manager will handle membership processes, monitor financial performance, manage budgets, and support marketing and promotions to grow club engagement. The role also involves building strong relationships with members, partners, and suppliers, implementing health and safety procedures, and continuously improving the member experience to align with the club’s community-focused vision.

Qualifications

• Experience in sports club, hospitality, or leisure facility management, including day-to-day operations and team supervision.
• Skills in customer service, conflict resolution, and relationship-building with members, partners, and suppliers.
• Ability to manage budgets, basic financial reporting, and operational planning.
• Experience with event coordination, scheduling, and organizing social or sporting activities.
• Strong organizational and time management skills, with the ability to prioritize and multitask in a dynamic environment.
• Comfort with digital tools and systems (e.g., booking platforms, membership systems, basic office software).
• Clear and confident verbal and written communication skills in English.
• Demonstrated ability to lead, coach, and motivate a diverse team in a friendly, inclusive manner.
• Interest in racket sports, fitness, or community-focused activities; prior padel or tennis experience is an advantage but not required.
• Availability to work a flexible schedule, including evenings and weekends, based on club needs.
• Relevant experience in operations or management; formal qualifications in business, sports management, or hospitality are beneficial but not mandatory.