Fulfillment Operations Leader

The Warehouse Group; Dunedin; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Staff discounts across all brands

Take your birthday off

Parental leave (26 weeks)

Fully paid Jury Service

Lifestyle Leave

Collaborative team environment

Job summary

The Warehouse Group is seeking an Assistant Area Delivery Manager to support the Area Delivery Manager in delivering safe, compliant, and high‑performing fulfilment operations across The Warehouse Group brands in Dunedin.

You will lead a small team, focus on people leadership, safety, and continuous improvement, and collaborate with store managers, DC teams, and HR partners to align operations with business goals.

Qualifications

• Experience leading teams in an operational environment.
• Strong understanding of health and safety requirements and compliance.
• Ability to collaborate with internal and external stakeholders.
• Adaptability in a fast-paced retail fulfilment setting.

Responsibilities

• Support the Area Delivery Manager in achieving DC operational performance targets.
• Deliver service levels, customer and store KPIs, and stock targets.
• Ensure customer and fulfilment records are accurately maintained.
• Lead and develop a team of fulfilment leaders and team members.
• Support workforce planning, scheduling, and training for safety and ops needs.
• Build a high-performance culture aligned to policies and values.
• Collaborate with Store Managers, DC Managers, Merchandising and Buying teams.
• Identify opportunities to improve efficiency, reduce cost, and enhance customer outcomes.
• Use data and insights to inform decisions and improvements.

Skills

Leadership

Logistics

Health & Safety

Stakeholder Collaboration

Data-driven decisions

Continuous Improvement

Job description

The Warehouse Group is seeking an Assistant Area Delivery Manager to support the Area Delivery Manager in delivering safe, compliant, and high‑performing fulfilment operations across The Warehouse Group brands in Dunedin.

You will lead a small team, focus on people leadership, safety, and continuous improvement, and collaborate with store managers, DC teams, and HR partners to align operations with business goals.