Fulfillment Operations Lead — People & Safety

THE WAREHOUSE; Dunedin; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Birthday off

26 weeks parental leave

Jury service paid

Lifestyle Leave

Job summary

The Warehouse Group in Dunedin seeks an Assistant Area Delivery Manager to support safe, compliant, high-performing fulfilment operations. You will coordinate fulfilment teams, coach leaders, and drive improvements to service levels across The Warehouse Group brands.

Ideal candidates will have logistics/fulfilment experience, strong people leadership, and a passion for safety and data-driven improvements, with the ability to collaborate across stores, DCs, and partners.

Qualifications

• Experience in logistics, supply chain, distribution, or fulfilment operations.
• Proven experience leading or supervising teams in an operational environment.
• Strong understanding of health and safety requirements and compliance.
• Ability to collaborate effectively with a wide range of stakeholders.
• A continuous improvement mindset with the ability to use data to drive outcomes.

Responsibilities

• Support the Area Delivery Manager in achieving DC operational performance targets.
• Deliver service level agreements, customer and store service KPIs, and stock targets.
• Line-manage, coach, and develop a team of fulfilment leaders and team members.
• Collaborate with Store Managers, DC Managers, Merchandising, and Category teams to align operations.
• Lead continuous improvement initiatives and use data to support decision-making.

Skills

People leadership

Team coaching

Data-driven decisions

Job description

The Warehouse Group in Dunedin seeks an Assistant Area Delivery Manager to support safe, compliant, high-performing fulfilment operations. You will coordinate fulfilment teams, coach leaders, and drive improvements to service levels across The Warehouse Group brands.

Ideal candidates will have logistics/fulfilment experience, strong people leadership, and a passion for safety and data-driven improvements, with the ability to collaborate across stores, DCs, and partners.