Frontline Wellness Support Coordinator - 12-Month On-site

Do Good Group; Auckland; Hybrid; NZD 47,000 - 50,000; Full time

Job summary

Hearts & Minds NZ is seeking a Support Coordinator-Administrator to join as a frontline admin professional. You’ll engage clients in person, by phone, and email, manage bookings, invoicing, and data in Zoho CRM and Cliniko, and connect clients to health and community services.

This 12-month fixed-term role requires strong organisational skills, warmth, and the ability to handle multiple priorities while supporting wellbeing programmes and events.

Qualifications

• Experience in frontline client engagement and administration is preferred.
• Strong organisational skills with attention to detail and prioritisation.
• Excellent communication skills with diverse communities.
• Comfort with CRM systems and digital tools.

Responsibilities

• Frontline client engagement (in-person, phone, email).
• Managing counselling bookings, waitlists, invoicing, and payment records.
• Triage and screening of new clients entering our Mental Wellbeing Programme.
• Accurate client data management in Zoho CRM and Cliniko.
• Connecting clients and whānau with health and community services.
• Support coordination of Wellbeing & Resilience Programme.
• Providing support for events.
• This is a 12-month Fixed-Term contract.

Skills

Frontline engagement

In-person service

Phone handling

CRM proficiency

Microsoft Office

Education

Relevant experience in mental health or community services

Tools

Zoho CRM

Cliniko

Microsoft Office

Job description

Hearts & Minds NZ is seeking a Support Coordinator-Administrator to join as a frontline admin professional. You’ll engage clients in person, by phone, and email, manage bookings, invoicing, and data in Zoho CRM and Cliniko, and connect clients to health and community services.

This 12-month fixed-term role requires strong organisational skills, warmth, and the ability to handle multiple priorities while supporting wellbeing programmes and events.