Frontline Station Support Officer (6060828)

New Zealand Police; Wellington; On-site; NZD 63,000 - 77,000; Full time

Job summary

New Zealand Police is seeking a Station Support Officer to provide high-quality customer service at the Front Counter of Kapiti Police Station. You will welcome the public, understand inquiries, and handle them with professionalism and empathy.

The role includes data entry, use of Police systems, and file management in a small team. We value strong attention to detail, a proactive attitude, and the ability to work collaboratively to support frontline policing and community safety across

Qualifications

• Knowledge of Police computer applications and Microsoft Office.
• Outstanding customer service skills and ability to work collaboratively in a team.
• Ability to prioritise tasks and manage workflow effectively.
• Good time management and ability to handle multiple tasks and meet deadlines.
• Professionalism and willingness to support colleagues across the organisation.
• Take pride in representing Police and upholding our values in everyday interactions.

Responsibilities

• Front counter customer service at Kapiti Police Station.
• Data entry and use of Police systems.
• File and exhibit management.
• Relieve for other SSO absences as needed.
• Work in a small team of three SSOs (1 full-time, 2 part-time).

Skills

Police software

Microsoft Office

Customer service

Prioritisation

Time management

Teamwork

Professionalism

Tools

NIA

PROP

Job description

• Band D - $70,030 p.a (pro rata for 0.5 position)
• Police Employee
• NAV
• JR 6060828

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

Station Support Officers (SSO's) are the very heart and soul of a Police Station.

The primary responsibility of the SSO is to provide high-quality customer service at the Front Counter of Kapiti Police Station. Every day, you will encounter a range of situations that require professionalism, respect, empathy and in a positive approach. You will welcome members of the public into the station, ensuring their enquiries are understood and handled appropriately.

This role requires someone with strong customer service skills, excellent attention to detail, and a proactive, can-do attitude.

As a Station Support Officer, you will provide operational and administrational support to Police. This includes, but is not limited to, front counter customer service, data entry, use of Police systems, and file and exhibit management.

The successful applicant will work as part of a team of three SSO's (one full time & two part time) Monday to Friday, on 8-hour shifts between 0800-1600hrs. This position is one of two SSO's that work 0.5 on a week on week off basis. You also can relieve for the other SSO's absences during your rostered week off.

Wellington

Permanent FT

Key Accountabilities:

• Deal with challenging situations in a customer services environment
• Manage interactions with the public using professionalism, respect and empathy.
• Record complaints, respond to enquiries and manage reception duties (including contractor and visitor access.
• Demonstrate strong organisational skills with the ability to multitask
• Communicate clearly (written and verbal)
• Use computer systems confidently (e.g. NIA, PROP, Microsoft Office suite).

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

You will bring:

• A sound knowledge of Police computer applications and Microsoft Office
• Outstanding customer service skills and the ability to work collaboratively in a team environment
• Ability to prioritise tasks and manage workflow effectively
• Good time management and the ability to handle multiple tasks and meeting deadlines
• Professionalism and willingness to support colleagues across the organisation
• Take pride in representing Police, upholding our values in everyday interactions, and making a positive difference in the communities we serve.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

This position is covered by a collective agreement and salary will commence between $70,030 p.a (pro rata for 0.5 position) dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on 19th October 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.