Frontline Banking & Digital Solutions Advisor

ASB Bank; Upper Harbour; On-site; NZD 42,000 - 52,000; Full time

Job summary

ASB Bank, Albany Advice Centre in Auckland, seeks a Customer Specialist to support everyday banking needs and simplify banking through digital tools.

You'll build trusted relationships, handle enquiries, assist with account openings, and connect customers with specialists as needed, in a fast-paced, customer-focused environment. This is a flexible roster across Monday to Sunday with opportunities for development in a supportive, inclusive team.

Qualifications

• Customer service, retail, hospitality or banking experience
• Strong communication and relationship-building skills
• Confidence using technology and learning new systems

Responsibilities

• Delivering exceptional customer service across a range of banking enquiries
• Supporting customers with digital banking tools and technology
• Assisting with account opening and customer onboarding
• Identifying customer needs and recommending appropriate solutions
• Referring customers to specialist teams when required
• Working collaboratively with colleagues to achieve great customer outcomes
• Maintaining strong risk and compliance standards in everything you do

Skills

Customer service

Relationship-building

Technology literacy

Job description

ASB Bank, Albany Advice Centre in Auckland, seeks a Customer Specialist to support everyday banking needs and simplify banking through digital tools.

You'll build trusted relationships, handle enquiries, assist with account openings, and connect customers with specialists as needed, in a fast-paced, customer-focused environment. This is a flexible roster across Monday to Sunday with opportunities for development in a supportive, inclusive team.