Frontline Corporate Security Concierge & Visitor Experience

Auckland Council; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

Auckland Council is seeking a Corporate Security Concierge to join the Physical Security Advisory Services team at the Albany office. The role blends visible security with professional concierge duties to keep staff, visitors and contractors safe and welcomed.

You will support incident response, emergency management and day-to-day security activities, while facilitating staff, visitor and contractor access and guidance across corporate sites.

Qualifications

• Experience in security, concierge, or customer-facing operations.
• Ability to assess risk and make sound decisions under pressure.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Conduct proactive security patrols and monitor risks across corporate sites.
• Respond to incidents, alarms, suspicious activity, and challenging behaviour.
• Support emergency responses, evacuations, lockdowns and business continuity events.
• Manage site access for staff, visitors and contractors.
• Coordinate security for VIP visits, events and high-profile activities.
• Provide concierge services including visitor assistance, wayfinding and escorts.
• Maintain incident reports, security records and documentation.
• Build relationships with Council teams, security providers, Police and community stakeholders.
• Undertake Building Warden duties and provide first aid when required.

Skills

Security procedures

Customer service

Conflict resolution

Stakeholder engagement

Incident reporting

Emergency management

First aid

Job description

Auckland Council is seeking a Corporate Security Concierge to join the Physical Security Advisory Services team at the Albany office. The role blends visible security with professional concierge duties to keep staff, visitors and contractors safe and welcomed.

You will support incident response, emergency management and day-to-day security activities, while facilitating staff, visitor and contractor access and guidance across corporate sites.