Site Supervisor: Hands-On Leader For New Construction Ops

Intergroup; Auckland; On-site; NZD 36,000 - 39,000; Full time

Job summary

Hilton Taupo is seeking a hands-on Food and Beverage Supervisor to lead and supervise a team in a fast-paced hospitality setting. This role focuses on delivering memorable guest experiences, coaching staff, and ensuring operational excellence across outlets.

You will manage daily tasks, upsell opportunities, control costs, and uphold food safety standards while collaborating with departments to deliver consistent service. Hospitality experience required, and weekend shifts are common.

Qualifications

• Minimum 3–4 years in hospitality supervision.
• Excellent English communication and guest-focused approach.
• Ability to supervise and coordinate staff across shifts.
• Strong knowledge of health, safety and hygiene standards.
• Experience with stock, ordering and till reconciliation.

Responsibilities

• Operational oversight to ensure smooth service and brand standards.
• Lead, train and motivate staff to exceptional guest experiences.
• Drive upselling initiatives and monitor sales performance.
• Monitor stock levels, ordering and cost control.
• Ensure compliance with health, safety and hygiene regulations.
• Collaborate with other departments for seamless service delivery.
• Manage till balancing and end-of-shift procedures.

Skills

Team Leadership

Guest Service

Communication

Staff Training

Flexible Shifts

Education

High School Diploma

NZQF Level 4 Qualification

Tools

Point-of-Sale Systems

Job description

• What Site Supervisor Hands On Leader For New C...

Showing 3 Site Supervisor Hands On Leader For New Construction Ops jobs in Taupo

**Job Identification:**
**Job Category:** Food and Beverage
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Food & Beverage Supervisor , you're not just creating unforgettable dining moments - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with all food and beverage attendants, other senior team members and kitchen. This includes all other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 3 to 4 years of experience in a similar role within a restaurant, hotel, or hospitality environment
• High school diploma or equivalent qualification
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused approach
• Able to work flexible shifts, including weekends and public holidays
• Demonstrated leadership skills with the ability to foster a positive and collaborative team culture

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

Job Description

About the Role

Millennium Food and Beverage & Resort, Manuels Taupō is seeking a capable and customer-focused Food and Beverage Supervisor to supervise and coordinate the day-to-day activities of staff engaged in retail sales and customer-service operations. This is a hands‑on supervisory position that combines team coordination, customer service, stock control, sales processing, product presentation and general oversight of the assigned retail area.

Key Duties and Responsibilities

Supervise and coordinate the activities of retail sales and customer-service staff during assigned shifts.

Allocate daily duties, work areas and responsibilities to team members and monitor completion and performance.

Assist with staff rostering and ensure appropriate staff coverage for business requirements.

Conduct shift briefings and communicate daily priorities, promotions, stock information and operational matters.

Train, coach and support new and existing employees in customer service, sales procedures, product knowledge and workplace processes.

Monitor staff performance and ensure compliance with company policies, procedures and customer-service standards.

Assist customers with enquiries about products, services, prices and availability, and support staff with complex customer transactions.

Handle and resolve customer complaints and service issues professionally and elevate matters where required.

Supervise point-of-sale transactions and ensure cash, EFTPOS and other approved payments are processed accurately.

Assist with till balancing, reconciliation and end-of-shift procedures where required.

Ensure products are correctly priced, labelled, presented and displayed in accordance with business standards.

Monitor stock levels, arrange replenishment and assist with ordering stock within delegated authority.

Receive and check stock deliveries for quantity, accuracy and condition, and report discrepancies or damaged goods.

Undertake and/or supervise stocktakes and inventory checks and maintain appropriate stock‑control records.

Examine returned goods and ensure exchanges, refunds or other actions are processed in accordance with company procedures.

Monitor the retail area to minimise theft, stock loss, damage and wastage and ensure appropriate security procedures are followed.

Maintain a clean, organised, safe and professional retail environment for customers and staff.

Ensure employees comply with workplace health and safety requirements and report hazards or incidents appropriately.

Liaise with management and other departments regarding staffing, stock, customer requirements and operational matters.

Provide management with feedback on sales activity, customer trends, stock requirements and opportunities to improve service and operational efficiency.

Minimum Skills, Experience and Qualifications

Applicants must have at least one of the following:

At least one year of relevant retail or customer‑service work experience; OR

A relevant NZQF Level 4 qualification, or an equivalent recognised overseas qualification.

Applicants should also demonstrate:

Experience in a retail or customer-facing environment.

Ability to supervise, coordinate and provide direction to staff.

Strong customer-service and communication skills.

Experience handling customer enquiries, complaints and service issues.

Experience using point-of-sale systems and processing payments.

Understanding of stock control, stocktakes, inventory procedures and product presentation.

Good organisational, time-management, problem-solving and decision-making skills.

Ability to work effectively under pressure and manage competing priorities.

Reliability, professionalism and a strong work ethic.

Flexibility to work rostered shifts, including evenings, weekends and public holidays as required.

Personal Attributes

Customer-focused, approachable and professional.

Confident supervising and supporting team members.

Committed to maintaining high retail, service and presentation standards.

Location:

Employment Type:

Permanent, Full-Time

Hours of Work:

30 to 40 hours per week

30 hours per week

Pay Rate:

NZD $26.00 to $28.00 per hour

Cobb & Co Taupo, established in 1973, is looking for a hospitality professional to take orders/requests from customers and ensure that a high and correct standard of service is delivered. The role reports to the Shift Manager and Restaurant Manager and is responsible for the Runners.

Roster:

Rostered shifts may include weekdays, evenings, weekends and public holidays, depending on operational requirements

30 guaranteed hours per week.